Location: Springdale,AR, USA
Job Posting
The City of Springdale is currently accepting applications for the position of PART TIME DISPATCHER. Qualified persons should submit an application to the Human Resources Department. This posting will remain open until the position is filled.
The incumbent is responsible to provide essential communications and support functions for police, fire, ambulance, and animal control personnel. Interact with the general public and other governmental agencies in order to gather and disseminate accurate information to public safety personnel. Act as the primary point of contact between the citizens of Springdale and the police and fire departments.
Applicants must be at least 18 years of age, possess a High school diploma or GED, plus training/special school and 7-11 months of related experience and/or training; or equivalent combination of education and experience. Must be able to read and write the English language and be able to multi-task. Applicants must be able to pass a drug screen as well as an extensive background check. The position requires flexibility to work various assigned shifts as well as weekends and holidays.
Starting Pay: $20.60 per hour
To apply, you must submit a City of Springdale application at
Resumes will not be accepted without an accompanying application.
This position is classified as safety sensitive.
The City of Springdale is an EOE and drug free workplace.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provide good customer service to both internal and external customers; maintain positive and effective working relationships with other City employees (especially members of their own team); and have regular and reliable attendance that is non-disruptive.
2. Answer administrative; non-emergency; and E911 phone calls and determine the priority and appropriate response for these calls.
3. Responsible for operating a communications console and related equipment to dispatch necessary police; fire; EMS; animal control personnel and after hour City on-call staff in response to request for assistance in emergency situations in accordance with established departmental procedures and policies. Monitor and update personnel activity status using a complex computer aided dispatch (CAD) program.
4.Police Channel A - Dispatch and monitor all radio traffic generated by police personnel related to calls for service and self-initiated activity. Includes directing the net during emergency situations and being able to determine when calls should be held for cross beat dispatching versus calls that have priority.
5.Police Channel B - Process all informational requests from officers including but not limited to driver's license checks; criminal history checks; vehicle checks; wants and warrants checks; calls for wreckers; incident number and times; etc. Dispatch and monitor non-emergency police radio traffic during emergency situations when Police Channel A has directed the net.
6.Fire Dispatch Channel - Dispatch and monitor all radio traffic generated by fire personnel related to calls for service and self-initiated activity.
7.Provide timely information to appropriate public safety personnel regarding relevant history of locations and/or persons; to include weapons; narcotics; violence; other safety hazards; locating hydrant information; weather information; paging notifications; etc.
8.911 Public Safety Answering Point (PSAP) - Answer all E911 calls for the City of Springdale. Interpret map data when a wireless call is received; Responsible for recording and entering 911 data for statistical purposes. Coordinate with external agencies for services as needed; such as poison control; language line; etc.
9.Police Department Business Lines - Answer calls from other agencies; departments; and the public. Transfer calls as needed to appropriate personnel. Answer inquiries related to a variety of topics; such as special events; weather; other agencies; business and address locations; etc.
10.Perform a variety of routine clerical; administrative; and technical duties; such as; completing standard office forms; fulfilling written requests for information from internal and external agencies; filing dispatch records; and maintaining written and computer generated logs.
11.Utilize the Arkansas Crime Information Center (ACIC) and National Crime Information Center (NCIC) databases to assist law enforcement personnel in their duties; Enter; modify; delete and confirm transactions for wanted persons; stolen property and missing persons. Check and confirm validity of driver's licenses; vehicle licenses/registration and warrants; Research criminal history records as required; send and receive electronic messages; Comply with regulatory laws and policies regarding each database.
12.Maintain written and electronic logs of traffic light outages; street closures; and other information as requested which may affect public safety responses to calls for service.
13.Correspond with utility companies; wreckers; coroner's office; business representatives; and other various agencies as requested and needed by public safety personnel or the general public.
14.Maintain all updated addressing; contact information and business licenses.
15.Maintain burn permits for the City of Springdale; update; record; and log correctly on a daily basis for the Springdale Fire Department.
16.Enter court documents; such as warrants; no contact orders; etc. Ensure that documents are entered in an accurate and timely manner into the appropriate and required systems.
17.Maintain internal systems for communication between different departments. i.e. Springdale Message Board; extra patrol list; hospice list; ACTIVE911 system; radio logs; and equipment lists.
18.Responsible for maintaining Continuing Dispatch Education (CDE) hours and maintaining a high standard of compliance on all calls and radio transactions in the center.
19. Perform other duties as required or assigned.
SUPERVISION RESPONSIBILITIES
None Indicated.
EDUCATION AND EXPERIENCE
High school diploma plus special training and additional college courses and two years of related experience and/or training;
CERTIFICATES; LICENSES; REGISTRATIONS
Must be able to pass FBI criminal background fingerprint check and have the ability to comply with state and federal requirements for criminal justice information security standards and obtain necessary certifications.
Required: ACIC Level I & II Certification; Emergency Medical Dispatch (EMD) Certification; CPR Certification; Public Safety 40 hour Basic Telecommunicator Certification; Emergency Fire Dispatch (EFD) Certification; NIMS -FEMA 100;200; and 700; NCMEC (National Missing and Exploited Children) training; Rave Mobile Safety Training; ACTIVE911 Training; Criminal Justice Information Systems Certification (CJIS); NAMUS;
Preferred: Certified Training Officer (CTO) Certification
PUBLIC CONTACT
Regular contacts with citizens; utility companies; towing companies; coroner; other law enforcement and government agencies and outside representatives.
EMPLOYEE CONTACT
Regular contacts within the department and with other departments as needed.
USE OF MACHINES; EQUIPMENT AND/OR COMPUTERS
The incumbent must be proficient in the use of personal computer; Microsoft Office Suite; HTE AS400; Tyler/New World CAD and mapping system; P25 digital 700/800 MHz trunked communications radio system; ACIC/NCIC; fax machine; email; TTY; Vesta 911; Springdale Message Board; PaperVision; Pro QA system; language line services; multi-line phone system; headsets; recorder; alarm systems and standard office equipment; Must have knowledge of principles and methods for describing the features of land; sea; and air masses; including their physical characteristics; locations; interrelationships; and distribution of plant; animal and human life.
OTHER SKILLS AND ABILITIES
Ability to utilize both internal and external resources to obtain information and data necessary to carry out routine assignments and special projects. Must have ability to establish and maintain effective working relationships with management and staff.
Must have the ability to learn various processes and procedures; such as handling calls from citizens who may be under the influence; suicidal; mentally impaired; irate; etc. in a professional manner; Ability to handle multiple tasks and yield multiple calls virtually at the same time;
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the functions of this job; the employee is occasionally exposed to fumes or airborne particles and risk of electrical shock.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job; the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; and sit. The employee is occasionally required to use hands to handle; or feel; reach with hands and arms; stoop; kneel; crouch; or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.
Exempt : No
Type : PT Employee
Department : POLICE: DISPATCH
Location : DEFAULT