Job DescriptionIn this exciting role, the Regional Service and Training Manager willperform levels 2 & 3 training and establish an authorized service network within the region of responsibility for onsite service of products manufactured/sourced and sold by Raypak. This position will serve our Raypak division and cover the Eastern Region.Responsibilities
- Establish an authorized service network within the defined region of responsibility for onsite service of product manufactured/sourced and sold by Raypak.
- Negotiation of all labor rates for authorized service agreements within the region of responsibility
- Monitor the quality of service being provided by authorized service agents and where necessary develop individual improvement programs for identified service agents not performing to required standards.
- Provide ongoing technical training to areas sales representatives, customers, installers, and authorized service agents. Levels 2 & 3
- Provide support, as needed, in addressing and resolving escalated field product performance issues
- Provide support on major commercial product install projects ensuring proper sizing and correct installation of products used in the project.
- Serve as liaison between the field and Raypak's Engineering/Quality department in the identification of possible performance or quality issues and gathering of information in support of the same
- Provide support on major product install projects ensuring proper sizing and correct installation of products used in the project
- Interface with local code officials to address and work through identified code issues
- Represent Raypak on off-site visits and/or liability investigations as required
- Maintain company-provided tools, equipment, and property
- This role reports to the Senior Manager - East and has dotted-line connectivity with the Training Manager and the Manager of Warranty/Technical Support
- The defined region will be the Midwest and Northeast regions of the US.
- Responsible for managing and maintaining training records through the training department data management system
- Ensure all activities involved follow established legislative laws and/or Company policies and procedures
Qualifications
- Excellent communication skills, written and verbal, with attention to detail and accuracy.
- Strong technical background on applied products, such as Pool Heaters, Boilers and Water Heaters
- Strong project management skills and a track record of success meeting deadlines
- Strong presentation skillset
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Demonstrated teamwork skills critical for success in this cross-functional position.
- Bachelor's degree in marketing, Business, or Training related field or equivalent of 4 to 7 years of field/service or training experience
- Ability to lift over 50-75 pounds.
- Ability to move products up to 400 pounds.
- Standing for up to 6-8 hours, during training classes.
How To Stand Out
- Previous customer-facing training experience, especially with Applied Products or in the water heating or HVAC industries
- Strong product knowledge (pool heaters, water heaters, boilers)
- Certifications and ongoing skills development in training field
#LI-NP1#LI-Remote Payscale for this role based in CA, CT, is: $83,800- $134,000. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria .About UsAt Rheem, we are dedicated to bringing comfort to people's lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives-every day.Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.