DescriptionThe position's main responsibilities will be to assist in handling general Post-Closing efforts, particularly liaising with clients, servicers and capital partners on a variety of servicing and other post-closing issues, overseeing all aspects of mortgage collateral, and handling loan boarding and servicer reporting. The Post Closing Coordinator communicates cooperatively and effectively with borrowers, servicers and other third-parties, and works closely with the Corporate Counsel to review, address and resolve necessary post-closing, servicing and certain portfolio management matters.RequirementsThe following list of qualifications and responsibilities is not all inclusive, as each employee is expected to be a team player, and may be assigned other tasks as necessary. This is meant to serve as an overview of the position description:
- College degree preferred, generally in Business, Finance or related field.
- Minimum of 1 year experience working in a lending environment, preferably post-closing or customer service related.
- Positive attitude, high energy, extremely organized, excellent communication skills and self-motivated.
- Must take initiative and be solution oriented.
- Attention to detail coupled with high demands.
- Ability to work in office on a full-time schedule, with some flexibility on work hours in order to respond to company clients/customers.
Responsibilities:
- Communicate and coordinate directly with borrowers, servicers, capital partners and other counterparties regarding various servicing and other general post-closing matters, such as escalating borrower requests and complaints to the servicers, providing strong customer service/support, resolving escrow discrepancies or payment issues, etc.
- Oversee most post-closing document and other mortgage collateral-related issues, including shipments to document custodians and capital partners, trailing documents, clearing collateral loan sale exceptions, etc.
- Communicate as necessary with internal team members, cross departmentally, to obtain/provide requested information and assist in resolving various servicing and other general post-closing issues, primarily alongside various legal team members
- Handle miscellaneous internal/external post-closing and servicing tasks, such as loan boarding, servicer reporting, correcting missing or incorrect loan documents, etc.
- Escalate to management all unresolved issues, when appropriate.