We're offering a generous sign-on bonus to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.Brigham and Women's Harbor Medical Associates, a member of Mass General Brigham Medical Group, is a multispecialty, primary care practice with more than 65 physicians. We have several offices across the South Shore and are affiliated with Brigham and Women's Hospital, Dana-Farber Brigham Cancer Center, and South Shore Hospital.We believe that patient care comes first. Our physicians, nurse practitioners, physician assistants, nurses, and support staff recognize the importance of prompt, expert, and compassionate care for patients whose needs span from general health maintenance to treatment for complex medical problems.Practice AssistantAt Mass General Brigham, we are offering a unique opportunity to join our team as a Practice Assistant. As part of our exceptional administrative staff, you will play a crucial role in providing flawless customer service and ensuring the smooth operation of our practice.
Customer ServiceIn this role, you will be the first point of contact for our patients, providing them with world-class customer service. Your responsibilities will include performing check-in, check-out, and phone reception duties. You will verify insurance eligibility, collect copayments and outstanding patient balances, and schedule follow-up appointments. Additionally, you will secure prior authorizations, referrals, and appointments for specialty care and testing. Your attention to detail will be key as you reconcile daily batch and global processing to ensure accurate financial records. Your friendly and professional demeanor will shine as you answer phones and assist patients or route calls to the appropriate department.
TeamworkCollaboration is at the heart of our practice, and as a Practice Assistant, you will work closely with your co-workers to achieve common goals. You will willingly share your knowledge and expertise, offering assistance as needed. By fostering a supportive and inclusive environment, we can provide the highest level of care to our patients.
CommunicationEffective communication is essential in providing exceptional care to our patients. You will convey information clearly and concisely, both in writing and verbally. Your empathetic listening skills will allow you to understand and address patient concerns. You will also accept feedback in a positive manner, continuously striving to improve your communication skills. Timely and accurate responses to inquiries will be a priority as you serve as a valuable resource for patients and colleagues alike.At Mass General Brigham, we value ongoing growth and improvement. As a Practice Assistant, you will have the chance to learn and apply new procedures, protocols, and software programs. You will participate in training sessions and become proficient in new tools to increase your productivity and impact. We foster professional development and offer support for your career progression within our organization. Moreover, you may have the chance to assist other departments or sites as needed, allowing you to gain diverse experience.Hours - 6:30 am to 3:00 pm Monday - FridayJoin our world-class team at Mass General Brigham and make a difference in the lives of our patients. Apply now and be a part of our ambitious mission to provide exceptional care to our community.
QualificationsQualifications
- High school diploma or equivalent required
- Associates or Bachelor's degree preferred
- 1 - 2 years customer service experience required
- Prior medical office experience preferred
- Exceptional interpersonal and customer service skills in person and over the phone required
- Must work well as part of a team
- Able to multitask and prioritize work
- Must be able to work in a fast paced environment
- Must be detailed-oriented
- Familiarity with clinical processes and procedures; medical terminology
- Proficient in Microsoft Office
- Experience in Practice Management and Electronic Health Record applications a plus
- Ability to maintain the strictest confidentiality
- Ability to communicate with all levels of the organization
- Ability to comprehend complex orders, and stay calm during stressful situations
EEO StatementMass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.