Practice Coordinator-Radiology
: Job Details :

Description The Practice Coordinator works as a member of the assigned department team to design and implement quality improvement initiatives. In addition, the Practice Coordinator works in conjunction with the Practice Manager to organize departmental responses to complaints and facilitates process improvement and customer service as needed and identified by the Chair, FPA Physicians, Administrative Director, or Practice Manager. This individual reports to the Practice Manager. Responsibilities 1. Develops and implements tools for assessment of quality and service. Assure timely collection of weekly material for FPA Leadership Committee. 2. Coordinates all aspects and functions of the FPA Leadership Committee. 3. Assists the Practice Manager with patient rounding, coordinating all efforts in conjunction with the FPA Leadership Committee. 4. Assess patient flow to assure the departments patient population is being adequately serviced to their satisfaction. 5. Monitors and manages all front desk staff to assure the principles of AIDET and all departmental policies are being applied to all patient encounters. 6. Assists the Practice Manager in tracking and analysis of satisfaction surveys, mystery shopper and ACD reports. 7. Coordinates responses to patient and physician complaints. Investigate and draft written responses to patients and physicians. 8. Develops training programs for Front End staff when appropriate to assure our patients receive the best possible customer service. 9. Assists the Practice Manager with staff support including but not limited to ordering supplies, addressing facility issues, identifying possible HR problems. 10. Other duties as assigned Qualifications Associate degree or equivalent experience 1 year of health care experience with customer service skills. Employer Description Strength Through Diversity The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by: Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential. Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination. Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers. At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally. Explore more about this opportunity and how you can help us write a new chapter in our history! About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high Honor Roll status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's Best Children's Hospitals ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's The World's Best Smart Hospitals ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism. EOE Minorities/Women/Disabled/Veterans Compensation The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $58661 - $71770.52 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.Associate degree or equivalent experience 1 year of health care experience with customer service skills.1. Develops and implements tools for assessment of quality and service. Assure timely collection of weekly material for FPA Leadership Committee. 2. Coordinates all aspects and functions of the FPA Leadership Committee. 3. Assists the Practice Manager with patient rounding, coordinating all efforts in conjunction with the FPA Leadership Committee. 4. Assess patient flow to assure the departments patient population is being adequately serviced to their satisfaction. 5. Monitors and manages all front desk staff to assure the principles of AIDET and all departmental policies are being applied to all patient encounters. 6. Assists the Practice Manager in tracking and analysis of satisfaction surveys, mystery shopper and ACD reports. 7. Coordinates responses to patient and physician complaints. Investigate and draft written responses to patients and physicians. 8. Develops training programs for Front End staff when appropriate to assure our patients receive the best possible customer service. 9. Assists the Practice Manager with staff support including but not limited to ordering supplies, addressing facility issues, identifying possible HR problems. 10. Other duties as assigned