Practice Manager
: Job Details :

Manages the operations of healthcare clinic(s) or center (s) to include fiscal, human resources, and practice management operations. Oversees all aspects of clinic operations including:

• Handles patient complaints and partners with Patient Relations.
• Participates in the development of standard work for clinic operations (patient check-in, insurance verification, video visit rooming, in-person rooming, room stocking, forms completion, etc.), trains staff and deploys standard workflow.
• Fully accountable for recommending new staff positions, posting, hiring, evaluating and professional development.
• Serves as management lead in the development of policies, procedures, or workflows that will then be implemented across all four DGIM practices.
• Plans, conducts, and follows up on action items from unit meetings.
• Establishes the overall and day-to-day pairing of flow managers and providers, schedules staff to support providers each day, manages call-outs and collaborations with other managers on sharing staff across floors to maximize resource deployment.
• Tracks and improves data in support of strategic goals including True North Goals and IAP goals.
• Conducts ongoing assessment of staff engagement via the Trot survey and uses that data to make changes that improve year-over-year STEP and Gallup survey results.
• Tracks and manages FTE and RVU production to ensure financial viability of the practice.
• Conducts observations of staff to coach on adherence to standard work and identify opportunities for improvement.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $105,900 - $180,700 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: UCSF Compensation and Benefits.

Department Description

Department of General Internal Medicine (DGIM) delivers care to approximately 26,000 patients. DGIM has three floors over two buildings on the Mount Zion campus. DGIM delivers primary care to these patients as part of a larger UCSF primary care service line.

Required Qualifications

• Three (3) to five (5) years of healthcare management experience in a primary care setting, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, insurance and DME authorization processes and information technology.
• Bachelor's degree in related area and/or equivalent combination of experience/training.
• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
• Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
• Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.
• Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.
• Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.

Preferred Qualifications

N/A

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

006472 AMBUL CARE ADMSTN MGR 1

Job Category

Professional and Managerial, Supervisory / Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

Mount Zion (SF), San Francisco, CA

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday-Friday