Location: Hyannis,MA, USA
Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 450 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for an extremely talented Practice Manager to join our team at the Harbor Community Health Center - Hyannis.
The Practice Manager is responsible for supporting the Senior VP of the Community Health Centers, Medical Director and Chief Nursing Officer as needed, to ensure the efficient and effective day-to-day running of the clinical and operations departments at the health center.
Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!
Responsibilities:
* Participates in the planning, directing, coordinating and/or supervising of health care services.
* Daily responsibility for the scheduling and realignment of staff to ensure effective coverage for efficient patient access and flow.
* Hires, orients and trains, supervises and evaluates, develops and disciplines staff as needed.
* Ensures all related processes such as referrals, appointments, clinical indicators etc. are implemented and maintained for optimal outcomes.
* Ensures that all office and medical supplies are maintained at par.
* Assists in the implementation and monitoring of new initiatives.
* Collects cash receipts and reconciles daily revenue.
* Develops, implements and manages data driven quality reports and makes recommendations as appropriate.
* Assists the Senior VP of the Community Health Centers, Medical Director and Chief Nursing Officer with audits and other regulatory activities.
Requirements:
* Bachelor's degree in public health, health care management, or related field preferred or equivalent experience (i.e. 5 or more years of experience in healthcare operations)
* Minimum of 5+ years of progressive responsibility managing teams in a business and or healthcare environment, ambulatory practice experience preferred
* Knowledge of the principles and practices of health planning and clinic management, including Patient Registration, Scheduling, Template Building and Referral Management
* Excellent communication (both oral and written) and presentation skills
* Demonstrated leadership skills across a broad range of constituents
* Ability to lead and develop teams focused on patient satisfaction; proven track record in delivering outstanding customer service
* Experience in a Community Health Center setting preferred
* Technical experience using Electronic Health Records (EHR), 2 years of experience with/knowledge of EPIC/OCHIN EHR preferred
* Familiarity with health insurance, health care regulations, and DPH/HRSA preferred
* Intermediate skills in Office 365 including Excel, Word and Outlook
* Must be familiar with Key Performance Indicators (KPI's) and Metrics
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.