Practice Transformation Care Coordinator
: Job Details :

Position InformationJob Title Practice Transformation Care Coordinator Department Pediatrics - 31550 Pay Grade 9 Job Category Administrative Job SummaryJoin the Department of Pediatrics at ETSU as a Practice Transformation Care Coordinator, where you will play a vital role in enhancing the health outcomes of our diverse patient population. This position is designed for a dedicated professional who thrives in a dynamic environment and is passionate about making a difference in the lives of children and their families.As a Care Coordinator, you will work with chronically ill or high-risk patients ranging from newborns with growth challenges to adolescents facing mental health issues and social complexities. Your expertise in critical thinking and interdisciplinary collaboration will be essential in ensuring effective care coordination across various healthcare settings, ultimately preventing unnecessary emergency visits, hospitalizations, and child protective services involvement.Daily Activities:A typical day will blend in-person interactions, such as warm handoffs with care teams, and remote communications via phone, secure email, and text. You will document care coordination efforts and participate in team meetings, striving to enhance patient health while reducing overall healthcare costs.By joining our team, you will be at the forefront of transforming pediatric care, ensuring that every child receives the comprehensive support they need to thrive. If you are ready to make a meaningful impact in the lives of children and their families, we invite you to apply for this position.* This is a grant-funded position.The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:* Paid time off & leave* 17 paid holidays* Educational Assistance* Health and life insurance* Retirement* Access to University facilities and services and much more!Check out the ETSU Human Resources Benefits page for additional information at: is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.Knowledge, Skills and Abilities* Evidence of essential leadership, communication, education, and counseling skills.* Proficiency in communication technologies (email, cell phone, etc.).* Highly organized with the ability to keep accurate notes and records.* Experience with health IT systems and reports is desirable.* Local knowledge about and connections to community health care and social welfare resources is desirable Ability to speak a relevant second language is desirable.* Core values consistent with a patient- and family-centered approach to care.* Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal, and nonverbal.* Demonstrates a positive attitude and respectful, professional customer service.* Acknowledges patient's rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.* Proactively acts as a patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizing opportunities for improvement to meet patient concerns.* Proactively continues to educate self on providing quality care and improving professional skills.Required Qualifications* Master's degree in Social Work, Psychology, Sociology, Public Health, Nursing, or a related field.* One (1) to three (3) years of experience with patient populations receiving medical care or social services.OR* RN with a Certified Case Manager (CCM) credential and one (1) to three (3) years of case management experience.OR* Licensed Practical Nurse (LPN) with five (5) to ten (10) years of relevant experience in case management.Preferred Qualifications* Care coordination and/or case management experience.* Bilingual (English and Spanish fluency)SalaryPosting Detail InformationPosting Number AS01467P Is this position subject to a criminal background check? Yes Is any part of the funding for this posting coming from a grant or outside funding source? Yes FLSA Status Dependent Upon Salary Open Date 11/05/2024 Close Date Open Until Filled Yes Special Instructions to ApplicantsAdvertisements for administrative staff positions must be posted for a minimum of 14 days.