Location: Hastings,MI, USA
Hastings Insurance is looking for a Premium Audit Specialist to join our Underwriting Operations team! The Premium Audit Specialist conducts quality reviews on all standard/non-complex audits for all states, ensuring that the policyholder's premium matches their exposure and meets all regulatory and company requirements. This role will analyze financial documentation to identify class issues, determine the impact of exposure changes, and recommend changes to Underwriting. Additionally, the position serves as a technical resource to internal and external customers, responding to audit disputes and questions regarding audit assignments, status, and billing issues.
Position Location & Work Format
This is a full-time, non-exempt (hourly) position, typically working Monday - Friday from 8:00 a.m. to 4:30 p.m. Employees must be able to work at our Hastings, Michigan corporate headquarters, either daily or in a hybrid arrangement of on-site and remote work.
Position Duties & Responsibilities
* Reviews all standard/non-complex premium audits for all auditable lines in all States.
* Gathers sufficient information to ensure the classifications are correctly applied to the audit. Identify correct classifications on the audit by using research tools such as, but not limited to, PAAS, NCCI, CAOM, and other applicable web tools.
* Analyzes, researches, and communicates policy changes and omissions to relevant internal staff, including but not limited to payroll, class codes, entities, locations, and endorsements, because of audit findings while completing the audit.
* Manages multiple priorities and inventory to achieve specific service time goals.
* Composes written correspondence, as appropriate, maintains confidentiality of information, and works with minimum supervision.
* Serves as Subject Matter Expert, User Acceptance Tester, or Trainer.
* Member of Audit Call Center - all calls.
* Assists leadership and CBO to troubleshoot process/system defects.
* Actively participates in professional development, i.e., continuing education or self-improvement.
* Other duties as assigned by leadership, either verbally or in writing.
Candidate Requirements & Qualifications
* A high school diploma or GED certificate is required.
* Proficient keyboarding and PC skills, including Microsoft Office products.
* AINS or PAAS training or equivalent work experience is required.
* A firm understanding of all operating systems utilized in the assigned Processing unit.
* Must have extensive knowledge of manual rules: Basic Manual, Hastings Underwriting Manuals, and State-Specific Manuals.
* Thorough experience regarding the usage of PAAS (Codes, Bulletins, FAQ's Chart of State Exceptions, etc.)
* Knowledge of the concepts and application of underwriting rules, procedures, state manual rules, and Workers' Compensation classifications in all states.
* Excellent oral and written communication skills, organizational skills, and ability to prioritize work.
* Proficient knowledge of payroll reports, tax returns, tax forms, and supporting documentation.
* Ability to think proactively and independently with a long-term perspective in addressing clients'/customers' needs.
About Us
At Hastings Insurance, our balanced corporate strategy focuses on implementing emerging technologies, cultivating strong independent agency relationships, and providing the right products to our policyholders.
We seek to strategically grow our product lines and continue to expand geographically while maintaining our financial stability and innovative nature.
Our talented employees are dedicated to providing excellent customer service to our agent partners and policyholders. Many of our employees have been identified as industry experts, and we value the knowledge and skill that they contribute to our success.
For more than 135 years, Hastings has helped our customers protect their valued assets and rebuild after devastating losses. We are proud to be rated an A (Excellent) insurance carrier by A.M. Best Company.
Our Commitment as an Employer
We value the strength of a diverse and inclusive workforce. Hastings Insurance is committed to providing equal opportunity for all employees and candidates in a work environment that does not tolerate discrimination or harassment. Decisions related to employment are based on business needs, position requirements, and individual characteristics without regard to appearance, nationality, origin, race, color, religion, gender, sexual orientation, age, body, disability, veteran, family, marital status, or any legally protected class.
Hastings Insurance seeks to provide reasonable accommodation to disabled individuals in the hiring process in compliance with federal, state, and local law. Candidates requiring accommodation to complete their job application or participate in the interviewing process are asked to notify the Talent Acquisition Specialist or contact us at 800-###-####.