Location: San Diego,CA, USA
LEGENDS
Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizingexceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.
SAN DIEGO FC
San Diego Football Club (San Diego FC) is the newest member of the MLS family. As part of the unique Right to Dream model and the Sycuan Tribe's deep roots, we are proud to be building a San Diego-centric soccer organization that honors our history and celebrates emerging excellence.
We value community, diversity, and acting with purpose. We are looking for leaders at all levels to co-create the culture of a new organization that is built on the premise that you can discover, understand and re-define excellence by nurturing talent and creating opportunity anywhere - and specifically though soccer.
Globally, Right to Dream partners with talented young people to give them a nurturing environment to flourish and thrive. They do this through a holistic model of athletic development, where young people grow as human beings and great footballers. RTD's promise is set out in their Manifesto: a set of 9 commitments which will be central to the San Diego FC ethos from the front office to the field, when games start at Snapdragon Stadium in 2025.
We are therefore looking for people who:
* Are purpose driven
* Are willing to rock the boat
* Can lead courageously
* Respect fans as the soul of our game
* Challenge conventional thinking
* Are innovative and who drive change
* Work inclusively and collaboratively across cultures
* Embrace organizations with a family feel, preferring to work as part of a community
* Believe in the potential of youth, no matter where they are from
THE ROLE
The Premium Service Rep is responsible for managing a book of business consisting of premium SDFC clients. Key duties include renewing, servicing, and cross selling their book of business, as well and driving new sales. Additional responsibilities include coordinating and managing all premium client events.
ESSENTIAL FUNCTIONS
* Build and maintain strong relationships with clients through strategic, well-executed touchpoints, resulting in high client retention year after year.
* Execute both direct and indirect communications to ensure clients consistently receive value beyond their return on investment.
* Identify new revenue opportunities through cross-selling, upselling, referrals, and self-prospecting strategies.
* Create and implement comprehensive service plans for premium seating clients, ensuring top-tier guest services. This includes fulfilling contract obligations, offering ancillary value-added programs, and maintaining regular and timely communication for all sports and entertainment events.
* Serve as the primary point of contact for managing client expectations and addressing service needs.
* Collect and document relevant information and photos throughout the year for end-of-year client recaps.
* Conduct regular walk-throughs of premium seating areas to ensure the product consistently meets quality standards.
* Develop and manage promotions such as player visits, hospitality experiences, and exclusive events tailored to premium client requests.
* Track and manage both hard and soft costs for each assigned account, providing a year-end cost analysis.
* Oversee the execution of member benefits, including special in-game and non-game day requests, and other exclusive offerings.
* Implement and fulfill individual game ticket requests as needed.
* Ensure all client questions, requests, logistics, and complaints are resolved promptly and efficiently.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Bachelor's degree in business, Marketing, Communications, or a related field.
* Minimum of three (3) years of progressively responsible experience in sales and customer service.
* Strong integrity and commitment to ethical standards.
* Proficiency in Ticketmaster and Salesforce.
* Proven ability to build and maintain effective relationships with all departments and colleagues in a collaborative, team-oriented environment.
* Excellent organizational skills with attention to detail and record-keeping.
* Self-motivated and goal oriented.
* Strong ability to deliver exceptional customer service.
* Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint. Experience with Archtics is a plus.
* Flexibility to work days, nights, weekends, and holidays as needed.
COMPENSATION
Competitive hourly rate of $24.00 - $26.00 per hour plus bonus opportunities, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site San Diego, CA
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
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