Antietam Broadband is a Schurz Communications company and operates a growing fiber network that provides a full suite of residential and business product solutions consisting of high-speed data, internet, video, and voice services. We are seeking a new President & General Manager to lead our Antietam Broadband company. This successful person will oversee the go-to-market strategy and have overall responsibility for customer service, engineering/operations, sales, marketing, financial management, community/government public relations, and media services (which includes local digital advertising sales and video production services). This role will inspire a high-performing team to deliver exceptional customer satisfaction while achieving financial & operational results within the expanding service markets of Washington and Carroll County, Maryland. Job Type: Full-timeLocation: Hagerstown, MD in officeReporting to: Executive Vice PresidentPrimary Responsibilities Include:
- Provide visionary cross-functional employee relations leadership including the hiring, coaching, counseling, and development of positive teamwork and a rewarding work environment.
- Develop and manage business strategies, plans, and procedures to meet Antietam's service objectives and financial goals.
- Oversee all local operational activities to ensure efficiencies, profitability, and compliance with regulations (local, state, and Federal) and company policies.
- Build local brand image as an ambassador. Cultivate and maintain strong relational presence with community leaders, customers, and key stakeholders.
- Promote a customer-centric culture that emphasizes exceptional service and high satisfaction.
- Revenue driven. Creatively drive sales growth through effective incentive programs, marketing tactics, and strategy campaigns.
- Proactively identify new business development opportunities based on market trends, including new attractive expansion opportunities and public/private partnership programs.
- Support implementation of evolving market driven innovative product solutions to achieve expanding ARPU targets.
- Direct Antietam's process of handling budget development and delivering on its financial performance objectives and forecasting.
- Ensure effective cost management and operational efficiency to maximize profitability.
- Tactically manage finances through expenditure approval, inventory management, and overall system cost control.
- Achieving capital efficiencies for new fiber and technology investments bringing on-time and in-scope delivery of project initiatives.
- Ensure the delivery of high-quality products and services to all customer segments consistently producing high Net Promoter Scores (NPS)
- Support operational processes and systems to enhance efficiency and effectiveness.
- Monitor and evaluate operational performance, streamlining/adjusting as necessary to achieve overall optimal company results.
The successful President and General Manager has:
- Bachelor's degree in engineering, technology, or a business-related field; MBA or advance degree highly preferred.
- At least 10+ years successful progressive broad experience in sales, marketing, or engineering operations within the fiber, or cloud service-based technology industry.
- Previous role as a GM, or similar capacity, leading P&L management while bringing operational excellence in a competitive environment.
- Demonstrated ability to lead community, customer, and employee relations.
- Excellent communications, negotiation, and stakeholder management skills
- Strong financial acumen with data oriented strategic thinking
- The role requires the successful candidate willingness to live within or very close proximity to the Antietam Broadband community footprint.
- Strong sense of culture and importance of the role people play in the success of teams, continuing the values of this 150-year-old family business.
When you join Antietam Broadband...You'll be joining an award-winning company and team. We offer you a full range of benefits, including group health & dental insurance, 401(k) program with company match, generous PTO, a company wellness program, employer paid short- and long-term disability, and more! We also believe in giving back to the community and we want our employees to have the opportunity to do so. We give each employee one paid day of Voluntary Time Off. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. For more information, go to www.schurzchoice.com. Schurz Communications and its subsidiaries strategic objectives:
- We will attract, invest in, communicate with, and retain top talent.
- We will innovate, partner, experiment and create a better future together.
- We strive to continuously improve operating performance to ensure sustained growth.
- We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.