Job Description Front End Manager Department: Store Operations Reports To: Store Manager We are living our Mission; The Price Rite Way, Our Messaging to Customers which states: At Price Rite, we have created a different type of shopping experience, designed to give the customer the best combination of value, selection and service, and all with the customer in mind. We call it the Rite Way and it is the mission we live by: *The Price Rite Values- Provide you with inconceivably, incredibly low prices every day, along with an array of special buys - better than clubs, full-service and small box competitors. *The Price Rite Selection- Offer the freshest range of produce, meats, dairy, and baked goods along with leading brands in every category. We supplement this with our amazing private brand program, which proudly carries the Price Rite name. *The Price Rite Service- Enthusiastic, friendly and local customer service in every department and at check-out, all accessible to you and happy to help. We want to change the way you shop, we want you to love our experience, and always want to hear how we can get better. Thanks for choosing the Rite Way. The RITE Way guides everything we do and is why we are in business. At price Rite, we know that a cohesive team is the foundation for everything we try to do as a company. Team Members are our front line to the customer, and our key partner in delivering the RITE Values, providing the RITE Service, and the RITE Selection every day Job Summary Manages the performance of all aspects of Front End Operations, including cash management, bookkeeping, front-end service, and payroll. Coordinates community and store event programs throughout the store. Minimum Required Qualifications: The minimum required qualifications for this position include, but are not limited to, the following: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Directly supervises cashiers, bookkeepers, front-end supervisors.
- Associate Degree (A.A.) from two-year College or university; Five (5) years related experience and/or training; or equivalent combination of education and experience. Computer skills a must. Background in store operations and work scheduling required.
- Ability to read and interpret general business reports, technical procedures, or governmental regulations.
- Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- While performing the duties of this job, the associate is regularly required to sit and talk or hear. The associate if frequently required to walk, stand for a minimum of 4 hours and sit. The associate must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- The noise level in the work environment is usually moderate
Essential Job Functions: Performance of the essential functions of this position require the Team Member to possess the minimum qualifications listed below. These functions include, but are not limited to, the following:
- Maintains security of all store systems, including IBM, Wakefern Applications, IBM and DSD.
- Ensure proper maintenance of job-related equipment and proper usage.
- Reviews and performs the necessary corrective action for the following areas: Transaction journals, check override reports, negative entries, cash control, refunds, promotions, mystery shopping, and Front End Culture standards.
- Maintains all Shrink Initiatives.
- Ensure that all Host Trax and Smart Store procedures are followed.
- Achieve or surpass department productivity and payroll goals.
- Submission of reports to store and corporate management for key indicators.
- Ensures all company policies such as check cashing, refunds, exchanges, and gift certificates are administered as per company policy.
- Ensure compliance with Wakefern Food Corporation, state and company QA and sanitation standards.
- Maintain cash handling procedures.
- Recruiting, training and development of all department personnel.
- Manage others and adhere to company Human Resources and Personnel policies and procedures as well as state and federal labor laws.
- Insures all training programs for front-end personnel, bookkeeping, and payroll are administered and documented.
- Troubleshoot system/hardware issues as they pertain to operations.
- Communicate to store management and corporate staff on any issues affecting front-end operations.
- Counsel associates who do not meet performance standards.
- Ensure customer satisfaction by providing superior service level
- Educate customers with proper signage concerning events and programs.
- Analyze financial and operational processes for cost savings.
- Meet financial goals as outlined in annual budget.
- Handle customer complaints as per company standards.
- Has a Company recognized Food Safety Certification and/ or can successfully complete training to receive and maintain a Company recognized Food Safety Certification.
Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.