Job DetailsLevel Entry Job Location Cuidado Casero Home Health Central - Austin, TX Position Type Full Time Education Level None Job Shift Day Job Category Entry Level DescriptionMust be Bilingual English/Spanish The Primary Home Care Scheduler/EVV Clerk is responsible for the coordination of patient staffing, maintenance and upkeep of scheduling records and log books, and the accurate and timely communication of scheduling changes between office and Personal Care Attendants (PCA) staff. They are responsible for the daily maintenance of the EVV call in/out system that monitors the Personal Care Attendant's daily reporting of services performed and hours worked. They are also responsible for the accuracy and timely communication of scheduling conflicts to PHC Manager. Scheduler/EVV Clerk Responsibilities
- Conducting daily Visit Maintenance in the Current System
- Identifying Attendants who require daily visit maintenance for more than 3 consecutive days for retraining on call in/out system
- Staffing all new consumers with PCA.
- Providing coverage for those PCA's who have requested days off
- Providing coverage for Consumers who's PCA has not reported to work or called in sick
- Submitting 1st start of care form to Caseworker on all new consumers for all payers
- Submitting Delay in Service Initiation form to CW when unable to start by begin date on authorization form
- Performing Attendant Orientations on PCA's who are eligible for a telephone orientation
- Completing a Service Interruption form when identifying a consumer who is not being serviced (refer to Service Interruption form for reasons)
- Updating Consumer status in current system as necessary (hold status when not being serviced, etc.)
- Implementing increase/decrease in hours to include new attendant orientation as assigned by the program coordinator
- Entering new schedules/updating schedules in current system for new or existing consumers when a change has occurred
- Identifying PCA's and calling PCA's to provide coverage
- Training PCA's on Landline/Token usage as needed
Requirements
- Spanish Bilingual required.
- Prefer 1-2 years of health care experience.
- Skillful in organization of work and in principles of time management.
- Ability to contribute to the quality of care being rendered through constructive communication with primary care staff.
- Good communication skills and ability to establish good rapport with other staff members.
- Demonstrated ability to work with patients and employees.
- Demonstrated ability to work in a proactively diverse and inclusive organization.
- Must have excellent written communication by writing clearly and informatively and edits work.
- Demonstrates accuracy thoroughness and follows through on commitments.
- Must practice a high level of confidentiality and be able to effectively respond to questions from employees, managers and outside entities.
- Must have excellent communication skills, both verbal and written. Must be able to work with others to resolve issues and maintain composure in an environment of changing priorities.
- Must be able to work on a timetable, follow instructions, responds to management direction and solicits feedback to improve performance.
- Should have excellent character references and solid work background.
- Must be able to read, write and speak English/Spanish.
- Must have knowledge and proficiency of office computer equipment and software.
- Demonstrate ability to multitask and work in a fast-paced office setting.
- Proven ability to cope with conflict, stress and crisis situations.
DRIVING & OTHER REQUIREMENTS Must have and maintain a valid state driver license, have a registered and reliable vehicle that meets state law standards, and meets the insurance standards of company. Position requires travel between company sites as well as the community. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.