Principal - Consulting
: Job Details :

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 84,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.

Job Title: Cloud Consultant

Work Location: Remote w/ 10% Travel to Warren, NJ

We are seeking a highly experienced Genesys Cloud Consultant to join our growing consulting team in the USA. You will play a pivotal role in helping our clients transform their contact centers by leveraging the power of Genesys Cloud CX. This role combines pre-sales, consulting, and implementation expertise, requiring you to wear multiple hats and contribute across the entire customer lifecycle.

Responsibilities

• Design and architect scalable, multi-geography Genesys Cloud deployments that meet complex customer requirements.
• Provide expert pre-sales support, crafting compelling proposals and solution architectures that address specific client needs.
• Lead and manage Genesys Cloud implementation for brown field and green field projects, ensuring on-time, on-budget delivery.
• Configure advanced features like WFM, Omni-Channel routing, Call Recording, and integrations with 3rd party services and data sources.
• Implement AI-powered solutions using Genesys Digital Assistant and Gen AI to enhance customer self-service capabilities.
• Integrate CI/CD pipelines for automated deployments and auto-scaling of your Genesys Cloud environment.
• Collaborate closely with internal teams (sales, delivery) and external stakeholders (clients, partners) to ensure project success.
• Document solutions effectively and provide ongoing support to clients.
• Develop and implement a comprehensive security strategy for the Genesys Cloud environment.
• Stay up-to-date on the latest Genesys Cloud features, best practices, and industry trends.
• Work collaboratively with internal teams (IT, Operations) and external vendors to ensure successful solution deployment.

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree's company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.

Contact Center Strategy

Compensation range: $170,000.00 to $180,000.00 per year