Location: Butler,PA, USA
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.Do you have a passion for solving problems and understanding what customers need? As a Principal Solutions Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.We look for individuals who have a proven track record of finding creative ways of solving complex problems. An out of the box thinker and dynamic storyteller that can drive customer success and build lasting relationships. As a technical ambassador of Genesys, you will be challenged to Go Big showcasing the Genesys continuously evolving and innovative customer experience offering.Why work for Genesys?You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to the executives, stakeholders and key influencers.You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.You will have flexibility and independence in designing your work.You will be able to access on-demand and in-person training.You will have the internal resources you can call on to help you understand and solve technical challenges.You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.What you will be doing?DiscoverYou will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.DesignYou will create a customized demo and have the opportunity to tell the story that showcases the solution.Learn and ShareYou will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.What do you need to have to be successful?A passion for technology and helping people solve problemsInterpersonal communication, polished verbal and written communicationAbility to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-orientedHave the technological know-how of IT-concepts, software-standards as well as database and networking technologies.Ability to understand customers' security needs and articulate a solutionBachelor's degree and 8+ years of work experience, preferred experience implementing or integrating with CRMs and/or software implementation or coding experienceAbility to travel up to 50%Experience working with Cloud or SaaS company preferredGenesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.#J-18808-Ljbffr