Principle Technical Support Specialist
: Job Details :

Principle Technical Support Specialist Location(s) : HopkintonAbout UsRevvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.Duties and Responsibilities / Essential FunctionsDevelop and Deliver Instrument Field Service Technical Training:Conduct technical training courses for service engineers in the use of assigned product line/technology.Interact with internal organizations and contractors to develop training course content.Work with engineering, business elements, and manufacturing to ensure that course material reflects current product features and specifications.Instruct participants in classroom lectures, laboratory sessions, and online training.Provide technical support to field service engineers.Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost provisions while maximizing customer satisfaction metrics.Monitor and respond to field service escalations. Minimize warranty and installation costs and instrument replacements.Work closely with other business functions (R&D, Manufacturing, and Quality) to troubleshoot and evaluate product problems, assist in root-cause analysis, and implement product and/or process improvement.Maintain Technical Documentation:Play an active role in the development, maintenance, and implementation of technical documentation, user information services, and in-house technical knowledgebase systems to improve the efficiency of less-senior technical specialists and field service resources.Maintain updated service documentation and regularly distribute service update communications to field service organization.Support New Product Introduction:Support new product development efforts by providing critical input and evaluation of design-for-service, creating service documentation, defining and forecasting service parts, developing installation protocols, training field service specialists, and participating in launch teams to monitor initial installations and assure successful product launches.Other responsibilities and assignments as requested by management.Basic RequirementsEducation: BS Engineering, Science, or equivalentExperience: Minimum 5 yearsSkills: Electromechanical, Scientific instrument, medical devices, laboratory automationWork Environment : Office/lab/production. Some home/remote.What do we offer?We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:Medical, Dental, and Vision Insurance OptionsLife and Disability InsurancePaid Time-OffParental Benefits401k with Company MatchEmployee Stock Purchase PlanLearn more about Revvity's benefits by visiting our Why Revvity page.*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.#J-18808-Ljbffr