Job DescriptionSenior On-Site Service Specialist Position Overview: The Senior On-Site Services Specialist provides on-site support at a customer location, handling high-volume printing, copying, and mailing services, while maintaining office equipment and ensuring smooth office operations. This role requires regular customer interaction, ensuring timely and accurate delivery of office services.Key Responsibilities: Operate and maintain high-volume copiers and printers at the customer site, ensuring machines are stocked with paper and toner. Perform quality checks and troubleshoot issues like paper jams or low ink. Manage print job requests from the customer, ensuring timely completion and quality of output. Sort, distribute, and manage incoming and outgoing mail, faxes, and shipments for the customer. Ensure all shipments are properly labeled, tracked, and dispatched promptly. Maintain postage and shipping records for the customer's mailing needs. Provide on-site customer service by responding to inquiries and updates regarding print, mail, and equipment services. Perform basic maintenance and troubleshooting on copiers, printers, and other office equipment at the customer location. Report major issues to technicians for repair. Keep copier and print areas neat, organized, and well-stocked with supplies. Ensure proper functioning of all office equipment and assist with equipment setup and operation. Provide temporary reception duties as needed, answering phones, greeting visitors, and assisting with general inquiries. Assist with meeting room setups, ensuring that meeting spaces are properly equipped with necessary supplies, printing materials, and technology. Perform light office maintenance tasks such as organizing supply rooms, maintaining clean office areas, and assisting with office moves. Perform document scanning, archiving, and filing tasks in support of the customer's specific requests. Manage customer requests for various office services, ensuring all jobs are completed efficiently and to specification.Qualifications: High school diploma or GED required. 1-2 years of experience in office services, copying, printing, or mailroom services preferred. Basic proficiency with MS Office and familiarity with office equipment and software. Strong customer service, communication, and problem-solving skills, with the ability to interact professionally with clients and visitors. Ability to troubleshoot basic office equipment issues (copiers, printers, etc.). Ability to lift up to 50 lbs. and assist with moving office equipment if necessary. A valid driver's license and reliable transportation may be required if the role involves travel between customer locations.Working Conditions: Frequent exposure to copier/fax machine noise and toner. Physical tasks may include standing, walking, bending, and lifting (up to 50 lbs.). Occasional exposure to weather conditions when traveling between customer buildings or sites. Ability to handle multiple tasks under tight deadlines in a customer-facing role, maintaining clear and professional communication.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.About UsCome Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
EEO/Affirmative Action Employer -- M/F/Disability/Veteran