Are you ready to step into a pivotal leadership role and make a difference in a dynamic workplace? Forrest Solutions is seeking a Lead Office Services Associate to join our team at a prestigious Financial Firm. This role is perfect for a professional with print production expertise who thrives in fast-paced environments and is eager to lead a team of 6-7 print and mail specialists.
As the second-in-command onsite, you'll work closely with the Client Relations Manager (CRM) to ensure smooth operations, exceptional client satisfaction, and team excellence.
- Position: Lead Office Service Associate
- Location: Boston, MA 02116
- Pay rate: $26 an hour
- Shift: Monday - Friday 8:30 AM to 5:30 PM
Key Responsibilities:
- Lead and manage the print/mail team, delegating tasks and maintaining workflow.
- Serve as the point of contact for team and client needs, building strong rapport and trust.
- Assist the CRM in fostering team morale and creating a high-performing, supportive environment.
- Oversee print, scan, and copy jobs, ensuring quality control and timely delivery.
- Respond promptly to client requests and monitor email communications.
- Develop team members through cross-training and mentoring.
- Manage inventory, supplies, and vendor relationships to maintain operational efficiency.
- Adapt quickly to shifting priorities and ensure compliance with client protocols.
Qualifications:
- 2+ years of management experience in a service-oriented, high-performance environment.
- Proven expertise in print production and operational oversight.
- Strong leadership, organizational, and communication skills.
- Ability to mentor, motivate, and manage a diverse team.
- Proficiency in Microsoft Office Suite and adaptability to various technologies.
- Detail-oriented with excellent multitasking and time management abilities.
- A bachelor's degree or equivalent professional experience is preferred.
Take on this exciting challenge and play a critical role in delivering exceptional service while fostering team success. Note: Job functions and responsibilities may change as determined by management or Forrest Solutions. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.