Print & Mail Operations Manager
: Job Details :

Why should you keep reading and consider working here?We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration (DOA). Our foundation of success is having effective working relationships, built on mutual trust and respect. We will challenge you to be the best you can be and will work hard to provide a work environment that allows you to succeed. What is this career opportunity?General Services Division is a dynamic agency comprised of Capitol Facilities Maintenance, Real Property & Leasing, Surplus Property & Recycling, and State Print & Mail. State Print & Mail (SPM) is seeking an Operations Manager who will foster communication between managers, and champion a team approach that supports a positive work culture and operational efficiency of core business functions. This role reports to the SPM Bureau Chief, and directly supervises four managers described below. 1) Preflight, Procurement & Customer Service section - comprised of the manager, two customer service reps, one procurement officer, three design specialists, and two bindery technicians. This team's mission involves end-to-end quality control, preparing files for production and setting a standard for customer service.2) Print Production section - comprised of the manager and 8 print production technicians. This team focuses on executing quality print production in a timely manner and meeting daily deadlines.3) Mail Courier section - comprised of the manager, four mail couriers and one post office clerk. This team provides secure delivery and process of all state mail produced internally and retrieved externally via our messenger service.4) Document Services section - comprised of the manager, and two imaging technicians. This team provides document scanning and agency fulfilment needs. Additional responsibilities will include the following:•Study, document and recommend production process improvements that optimize productivity, cost-efficiency, and job scheduling•Document and maintain equipment requirements, coordinate the installation of new equipment, etc.•Apply methods of continuous improvement and operational excellence to synchronize each shop section•Oversee the State's Managed Print Program•Understanding of State printing policies and statutesThis position is open till filled with a first review date of January 14, 2024.What are we looking for?Education and Experience: •A bachelor's degree in Business or related field; AND•5 years relevant print production experience; AND•2 years of supervisory and leadership experience. OR•Alternate combinations of education and experience will be considered on a case-by-case basis.Competencies: Knowledge of:•Print & Mail operations and production management•Business and management principles directly involved with strategic planning, leadership & personnel mentorship•Procurement processes and proceduresAbility to:•Deliver and promote outstanding customer service•Provide leadership, vision, encouragement, and expectations for staff•Become fluent in business MIS (Avanti Slingshot)•Prioritize staff workload and juggle multiple projects and deadlines•Communicate, develop, and maintain positive working relationships•Work well under pressure•Communicate effectively orally and in writing•Strong analytical and problem-solving abilities•Build consensus among a group of varying stakeholders•Apply strategic and tactical business acumen to find solutions•Formulate and direct the development of objectives, budgets, and staff activitiesDoes this sound like you? Please tell us how and why by submitting your resume, cover letter, and three professional business references. In your cover letter, please tell us about your leadership experience and why you want to join our team and be at the center of print and mail operations in state government. (Please Note: You do not need to complete the work experience or the education & certifications portion of the application process in our recruiting system. You only need to upload the requested documentation.)What can you expect from us in return for your work with our agency?•Look hereto see the additional benefits! They include:o Work/life Balanceo Health Coverageo Retirement planso Paid Vacation and Sick Leave and Holidayso And more...•Public Service Loan Forgiveness (PSLF) - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look hereto learn more and see if you may qualify!Other important information to be aware of.•This position requires the successful completion of a criminal background check.•Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.