Location: Rochester,NY, USA
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Job Summary:
The Print and Mail Service Representative will be required to cover different customer accounts supporting the print production department performing tasks such as mail sorting/delivering mail, operating basic print equipment and maintaining reporting logs. Additionally, may be required to cover extended periods at accounts due to special projects or unforeseen circumstances/absences. Candidates may be required to travel for multiple overnights as well.
Primary Responsibilities:
* Position is Monday - Friday, 7:30am-4:30pm
* Start day in Print Shop located in Webster, NY and work there from 7:30am-9:00am
* Leave Print Shop at 9am with Xerox vehicle and drive to Post Office in Greece, NY to pick-up customers daily mail.
* Bring the mail to customer building, and sort the mail and pick up packages at the site that were delivered by UPS/Fedex from previous day
* Organize the mail and packages and deliver it to (4) main buildings within a 3-mile radius for customer
* While doing the deliveries, also responsible for picking up outgoing customer mail, and bringing it back to the Print Shop.
* After deliveries are made, go back to Print Shop in Webster, NY which is usually around 1pm
* Spend the remaining part of the afternoon doing print production work in the Print Shop.
* Know how to run/operate Xerox production color and black and white devices.
* Finishing work to complete: hole punching, folding, shrink-wrapping, paper cutting, etc....
* Must have ability to lift up to 50 lbs.
* Must have good computer skills, and know Microsoft Word, Excel, and Outlook
* Distribute supplies as required.
* Must have good communication skills, as associate is interacting with customers on a daily basis
Skills and Qualifications:
* Ability to travel every day via vehicle.
* Minimum of one (1) year experience in a Customer Service role.
* Basic technical troubleshooting skills and adaptability to learn print production equipment.
* Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
* Ability to learn multiple tasks at accounts and continue daily operations when main operator(s) are out of the office.
* High School Diploma or equivalent.
* Must be able to stand for long periods of time, walk, bend, and reach and lift up to 50 lbs.
Additional Benefits:
* Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
* Paid time off, plus holidays and personal days
* Substantial growth opportunities for future career development within a supportive and collaborative company culture.
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