Job title: Client Service ManagerReports To: Senior Director, Client ServicesDescription / Location: Full-Time / RemoteCorporate Wings, a distinguished boutique-style aircraft management company is seeking a Client Service Manager to join our dynamic team. Our Management Headquarters is located at Cuyahoga County Airport in Richmond Heights, Ohio. With over 40 years of experience and as the inaugural member of the Directional Aviation Portfolio, we have created a reputation for excellence in managing a fleet of over 20 aircraft. Our success is attributed to thededication of our team of over 100 talented aviation professionals, strategically positioned across the United States.What Impact Will You Have?As a Client Service Manager, you will serve as the clients expert for all aspects of their aircraft operation. Working as the central point between the owners, our internal teams, the dedicated flight crew and our world class global operations center, a Client Service manager works to flawlessly execute personalized and unique travel experiences. The heart of the role is developing and nurturing exceptional long-term relationships with all who interact with the operation. Overview of Responsibilities:
- Full-scope planning of domestic and international trips. Including but not limited to, preparing an itinerary, confirming arrival and departure reservations, verifying catering requests, arranging ground transportation, ensuring any special requests and flight following. All in accordance with FAA/International regulations.
- Become the client expert and advocate, consistently anticipating client needs and expectations, serving as their aviation advisor.
- Expertly guide clients through dynamic conversations related to maintenance, aircraft/airport/operational limitations, FAA regulations, ATC delays and impactful weather conditions.
- Liaise with internal teams to strategically schedule planned maintenance around known owner travel plans and peak travel periods. Effectively work through the impact of AOG events to the clients schedule, including sourcing supplemental lift options, if needed.
- Liaise with internal teams to identify potential revenue opportunities for clients.
- Collaborate with the Lead Captain of owners dedicated flight crew to optimize crew schedules, arranging supplemental crew support as needed.
- Effectively conduct quarterly calls with flight crew teams to keep lines of communication open and strategize about operational needs.
- Support crew member new hire orientation and onboarding processes.
- Accurately compile monthly aircraft utilization reports, provided to accounting for purposes of creating client invoices. Once prepared, take point on sending invoices to the client, serving as the main point of contact for any questions.
- Accurately compiling utilization and/or financial reporting on a quarterly/monthly/annual basis, as requested by the client.
- Work effectively in a fast-paced, dynamic environment, while maintaining the highest level of professionalism. Successfully prioritizing multiple objectives with constantly shifting priorities, with the ability to independently recognize and address/escalate issues as they arise.
- Maintain strict confidentiality in all cases regarding client information and travel schedules.
- Cross-train with fellow Client Services team members to provide seamless, 24/7/365, coverage of the flight schedule.
- As our operation is 365/24/7, the role requires willingness to work nights, weekends, and holidays as schedule dictates.
Preferred Qualifications:
- Exceptional level of customer service experience, working with high-net-worth individuals, in a private aviation and/or luxury service environment.
- Knowledge of FARs in regard to Part 91 or 135 airline operations with emphasis on high-level experience in international travel planning.
- Experience effectively multitasking multiple tech platforms, managing a high-volume email system and the aptitude to learn customized company databases.
- Associate degree (A.A) or equivalent from two-year college or technical school.
- Experience effectively working in a remote environment.
- Excellent interpersonal, oral/written/video communication and problem resolution skills.
Perks of Joining Our Team:At Corporate Wings, we believe that our employees are our best asset. In addition to a competitive salary and opportunities for growth, we offer a range of benefits to support your well-being and professional development, including:
- World Class Health Benefits: Keeping our commitment to our employees, healthcare premiums have remained the same for the past 7 years.
- 401k: We offer a competitive employer match for your retirement savings plan.
- Company Health & Wellness Program: Stay healthy with access to our company paid health and wellness program.
- Educational Assistance: Pursue your educational goals with our assistance program.
- Pet Insurance: Because your furry companions are part of the family too!
- And So Much More
Our Fundamental Principles:
- Employees are the Foundation of a Service Company: Recognizing that our people drive our success, we prioritize creating an environment where each team member can thrive and contribute meaningfully.
- Fanatical Attention to Detail: Safety is always #1 at Corporate Wings. Your commitment to precision is essential in ensuring that every task, project, and interaction is executed with utmost accuracy and excellence.
- Maintain a Long-Term Approach to Relationships: Cultivating enduring relationships with colleagues, vendors, and clients is crucial to our success. Your kindness, courtesy, and commitment to sustained partnerships contribute to our collaborative environment.