Private Client Sales Concierge at Stag's Leap Wine Cellars in Napa, CA
: Job Details :

** Private Client Sales Concierge at Stag's Leap Wine Cellars in Napa, CA**

**Job Category****:** Retail **Requisition Number****:** PRIVA002305 Showing 1 location **Job Details**

**Description**

**full-time Private Client Sales Concierge** candidates**.**

The Private Client Sales Concierge is responsible for cultivating and managing DTC sales, Private & Corporate, by pursuing targeted sales initiatives to increase profitability for Stags Leap Wine Cellars, Conn Creek and Patz & Hall, and foster consumer loyalty to CA brand products. This will be achieved through a focus on client prospecting by various electronic means coupled with dedicated personal service and client cultivation through multiple communication channels. The Private Client Sales Concierge must have a strategic and pragmatic approach to achieving the companys sales goals.

This position will also include facilitating the Growers program for Stags Leap Wine Cellars and Conn Creek.

**What we offer:**

* Competitive base pay (DOE), tip sharing, club referral bonus, monthly bonus incentives for site performance

* Outstanding discounts for wine, merchandise and more

* Learning and Growth opportunities

* Access to Health and Wellness Benefits including; Medical, Dental, Vision, Paid Time Off, and more

* Commitment to providing a safe and healthy environment, ensuring all safety protocols are rigorously adhered to

**What you will do:**

* Manage direct sales of top clientele, generating a major source of revenue for the Direct to Consumer group.

* Work closely with DTC Sales Team, the Wine Club, Tasting Room and eCommerce Managers to strategize e-commerce sales direction and methods to cultivate and expand client base for all CA brands, emphasizing growth and return.

* Run targeted campaigns by analyzing client and purchase demographics, performance metrics and product availability. Conduct most sales through segmented email marketing and following up on offers by phone where permitted.

* Responsible for providing the highest level of customer service and encouraging repeat sales.

* Serve as customers primary point of contact, fostering private client relationships by providing personal service, hosting private tastings and tours, and educating clientele on CA brand products.

* Other duties as assigned.

**What you will bring:**

* At least three years of customer service and/or sales experience

* Bachelor's degree or related preferred

* WSET certification or similar a plus

* Knowledge of wine and DTC (Direct to Consumer) wine sales and shipping practices.

* Proficiency with CRM, winery and club POS programs, and RMS

* Able to create sales reports by project for monthly and annual tracking.

* Solid understanding of web 2.0 environment, social networking and communication methods that our target consumers utilize.

* Skill to manage multiple projects and sales initiatives, over various computing and web-based platforms.

* Ability to interact comfortably with the public via phone, email and other communication methods in an efficient, positive and brand-appropriate manner.

* Strong organizational, problem-solving, and analytical skills demonstrated by the ability to make timely and sound decisions.

* Commitment to excellence and high standards.

* Attention to detail, particularly in written communication.

* Ability to effectively communicate with people at all levels and from various backgrounds.

* Ability to think outside the box with a focus on constant improvement, while working within existing constraints.

* Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

* Intermediate to advanced proficiency in Microsoft Windows (Word, Outlook, PowerPoint and Excel) is required.

* Basic knowledge of email marketing best practices and experience with email marketing software is preferred.

* Must be flexible and available to work varied hours/days of the week

* Must be at least **21** years of age

* Spoken fluency in a second language a plus

Stags Leap Wine Cellars is a luxury wine estate that is proud to call Napa Valley our home. We are best known for producing the Cabernet Sauvignon that beat the best of Bordeaux in the 1976 Judgment of Paris. Today, we specialize in Cabernet Sauvignon but also produce Sauvignon Blanc and Chardonnay and several wines that are only available direct to consumer. Our wines are a force for gatherings and conversations to serve the well-being of our consumers, our communities, and our land. This approach has resulted in our ability to offer consumers outstanding and distinctive wines from one of the best regions in world.

**EOE**

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)