Location: Saint Louis,MO, USA
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban oasis along the Mississippi. Embrace the pioneering spirit of St. Louis and come explore with us. Our resort-style hotel is set along the banks of the fabled Mississippi River in the heart of downtown's entertainment district, just steps away from our most recognizable landmark: the shimmering Gateway Arch. Take in the epic views from a private poolside cabana on our Sky Terrace, from a table filled with sharable plates at Cinder House, or from the floor-to-ceiling windows in the comfort of your very own room.
About Four Seasons Hotels and Resorts:
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.
Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Horseshoe Casino, the pulse of St. Louis.
About the role
Our Private Dining Coordinator will be tasked with promoting our hotel and the services we offer while maintaining our Four Seasons standards.
What you will do:
* Actively solicit new business and respond to inquiries with the intention of confirming profitable Private and Semi Private Dining Sales business and achieving Monthly Sales Goals for Ramsay's Kitchen, RK Bar and TopGolf Swing Suite.
* Conduct property tours for local businesses, corporate and social clientele to actively sell three private dining rooms, semi-private spaces both indoor and outdoor, and areas near and around the bar area.
* Plan and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Meeting, Sales & Marketing Meeting, Banquet Event Order Meeting and Restaurant Pre-Shift Meetings.
* Coordinate the sales efforts between the sales department and Ramsay's Kitchen to ensure proper utilization of private dining rooms to yield maximum revenues.
* Ensure all events are properly reserved in Delphi and Open Table to accurately show space availability and ensure the operations team and culinary team is aware of all Private Dining Room reservations.
* Creatively build Private Dining Room Menus for each event based on what has been agreed upon with the client and the operations team.
* Finalize the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of final itemized receipts and provide bill review on completion of event.
* Supervise the execution of Private Dining Room events. Review all function space with Ramsay's Kitchen team and management. Ensure satisfaction of client at the outset of all events.
* Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
* Make timely and impromptu decisions, which balance client's needs with the financial, safety and staffing goals of the hotel.
* Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Management and Director of Marketing promptly informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
* Assist with all guest inquires within the sales, marketing and Private Dining Sales department, including assistance with high telephone volume and walk-in site inspections.
* Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Dcor etc.)
* Provide input for the weekly revenue and labor forecasts. Add in all food and beverage actuals to Delphi upon conclusion of each event, and submit monthly reports to Director of Marketing for production submission.
What we are looking for:
* Bachelor's Degree preferred
* 1 to 2 years of previous catering sales experience in a restaurant or hotel is preferred
* Strong writing and oral presentation skills
* Requires knowledge of and ability to operate computer equipment
* Knowledge of Open Table and Delphi is preferred
* Previous experience using Canva and/or Adobe InDesign
* Basic knowledge of hotel operations
* Strong organization and attention to detail is required
* Job may require flexible hours based on schedule of events
What we offer:
* Competitive Salary, wages, and a comprehensive benefits package
* Excellent Training and Development opportunities
* Complimentary Accommodation at other Four Seasons Hotels and Resort
* Complimentary Dry Cleaning for Employee Uniforms
* Complimentary Employee Meals
Learn more about what it is like to work at Four Seasons-visit us:
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -