PRN (As Needed Only) Patient Access Specialist - Patient Contact Center
: Job Details :

DescriptionJOB SUMMARY* Patient Access Specialists will provide hospital personnel, patients, and their families with a seamless and efficient registration experience including scheduling patient appointments. Patient Access Specialists are instrumental in verifying the eligibility of insuranceand other forms of reimbursement along with collecting money due at the point of service. All staff will be cross-functionally trained to support all areas of registration. Patient Access Specialists assigned to the Patient Contact Center may be trained and required to work as switchboard operators. Performs all other duties as assigned.GENERAL REQUIREMENTS* Adheres to the hospital and departmental attendance and punctuality guidelines* Performs all job responsibilities in alignment with the core values, mission and vision of the organization* Performs other duties as required and completes all job functions as per departmental policies and procedures* Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs)* Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.* Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.WORKING CONDITIONS* General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.* May be exposed to high noise levels and bright lights.* May be exposed to limited hazardous substances or body fluids, or infectious organisms.* May be required to change from one task to another of different nature without loss of efficiency or composure.* Periods of high stress and fluctuating workloads may occur.* May be scheduled as needed including overtimeQualificationsEDUCATION REQUIREMENTS* High School Diploma or GED (Required)* 2 year / Associate Degree in in a related field (Preferred)EXPERIENCE REQUIREMENTS* 1+ years Health related field (hospital or Physician's office) (Preferred)CERTIFICATIONS AND LICENSURES* Required Certifications/Licensures: Certified Healthcare Access Associate (CHAA) within 15 months of hire; previous Certified Patient Account Representative (CPAR) certification acceptableGENERAL SKILLS* Organizational Skills* Communication Skills* Interpersonal Skills* Customer Relations* Mathematical* Analytical* Grammar / Spelling* Read / Comprehend Written Instructions* Follow Verbal Instructions* Basic Computer Skills* Microsoft Office Suite* General Clerical Skills* Spanish or 2nd Language PreferredPHYSICAL REQUIREMENTS* Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors* Have good - manual dexterity* Ability to perform - repetitive tasks/motion* Have good eye-hand-foot coordinationPHYSICAL DEMANDS* Standing - Occasionally within shift (1-33%)* Walking - Occasionally within shift (1-33%)* Sitting - Continuously within shift (67-100%)* Bending/Stooping - Occasionally within shift (1-33%)* Pushing/Pulling - Occasionally within shift (1-33%)* Reaching above shoulder - Occasionally within shift (1-33%)