Location: Point Clear,AL, USA
Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's beautiful Gulf Coast. Situated on 550 acres of stunning landscapes, the Grand Hotel is a perfect blend of Southern charm and modern luxury, offering an unparalleled experience for guests. With two championship golf courses-Dogwood and Azalea-affiliated with the Robert Trent Jones Golf Trail, the Grand Hotel provides golfers with exceptional course conditions and breathtaking views. Join us in delivering world-class hospitality and unforgettable experiences. The Grand Life is calling-come share it with us!
As a Golf Pro Shop Attendant, you will provide excellent customer service by greeting guests, managing tee times, and handling transactions through the POS system. You'll maintain a clean, organized shop, manage inventory, and ensure merchandise is attractively displayed. You'll also enforce golf course policies, assist with retail sales, and work closely with team members to ensure a positive and efficient guest experience.
Key Responsibilities:
* Guest Engagement: Create a welcoming environment by greeting guests warmly and assisting with their golf needs in a professional and friendly manner.
* Tee Time Management: Register guests for golf, accurately recording play records and tee times to ensure smooth operations and an organized flow of golfers.
* POS System Operation: Proficiently operate the Point of Sale (POS) system to handle transactions, ensuring accuracy and efficiency in processing payments.
* Communication: Answer telephone calls promptly, provide proper greetings, and manage tee time requests. Communicate effectively via radio to coordinate with other staff and ensure seamless guest service.
* Shop Maintenance: Maintain a clean and organized shop environment, ensuring merchandise displays are attractive, well-stocked, and properly arranged. Keep all areas of the shop visually appealing and operationally functional.
* Inventory Control: Monitor inventory levels and assist with stocking, reordering, and maintaining operating supplies like scorecards, pencils, and POS materials.
* Customer Service Excellence: Provide exceptional service, anticipating guest needs and ensuring a positive experience. Address any concerns or issues courteously and professionally, always striving to exceed guest expectations.
* Policy Enforcement: Respectfully enforce dress code and beverage policies, diplomatically addressing non-compliance when necessary, and escalating any serious issues to the Staff Professional or Director of Golf as needed.
* Sales & Merchandising: Collaborate with the Retail Coordinator to effectively display and promote merchandise, driving sales and guest engagement with featured items.
* Teamwork: Foster a positive and cooperative work environment by supporting colleagues and actively contributing to the team's success.
Perks & Benefits:
As part of the PCH Hotels & Resorts portfolio, associates enjoy a variety of benefits, including:
* Health, Dental, and Vision Coverage: Comprehensive options, including both FSA and HSA plans.
* 401(k) with Company Match: Secure your financial future with our matching retirement plan.
* Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
* Opportunities for Growth: Ongoing training and development with room for career advancement.
Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering hospitality with heart & soul. Be part of a team dedicated to creating unforgettable guest experiences. The Grand Life is calling-come share it with us!