Job Type Full-timeDescriptionJob OverviewSpy Ring Golf and Pine Hills Golf and Country Club are a premier destination for golf enthusiasts, offering a world-class golfing experience in a welcoming and upscale environment. Our pro shop is integral to our mission of providing exceptional service and top-notch products to our members and guests.We are seeking an enthusiastic and experienced Golf Pro-Shop Manager to lead our pro-shop team and enhance the overall guest experience. The ideal candidate will have a passion for golf, excellent customer service skills, and strong managerial experience.Responsibilities and Duties
- Responsible for directing golf operations staff to ensure efficient and friendly customer service throughout the pro shop, incoming calls are answered timely with quality service standards, accurately ringing up charges at the register and properly checking in all golfers prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.
- Maintain control of the tee sheet, including walkups and pairings. Collect all guests' fees while charging the daily rate.
- Respond to inquiries and make tee-times for Members and guests both in person and on the phone. Converse with Members and guests in a friendly manner, always pleasant in conversation, smiling, and respectful. Focus attention on Members and guests needs and remain calm, professional, and courteous always, even when under pressure.
- Responsible for inventory controls, checking-in merchandise in accordance with procedures, and organization of storage and display areas. Keep up inventory levels of constantly stocked items (ie. shirts, socks, gloves, hats, balls, etc.). Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures.
- Take care of all returned merchandise and issuing proper credit to customers.
- Oversee all aspects of outside golf operations and staff to ensure proper performance while following all daily procedures and policies (i.e. staging area, range, golf cart storage, etc.) including marshal/starters/course and golf shop attendants.
- Aid the Head Golf Professional, General Manager, and Tournament Coordinators as needed.
- Managing inside and outside golf operations and staff to ensure proper performance while following all daily procedures and policies.
- Promote the game of golf and promote the Club while maintaining a high level of professionalism and service.
- Perform close of business functions establishing guidelines and procedures and ensuring staff is properly trained.
RequirementsSkills
- Customer service experience.
- Retail management experience preferred.
- Basic Golf Knowledge required.
Education
- High school diploma.
- GED, or equivalent required.
Salary Description Hourly