QBS is looking for a detail oriented and meticulous Process Document Specialist to create, modify, revise and maintain new processes in the company throughout all divisions. The candidate must be able to work and effectively communicate with all tiers of management. Process Document Specialists are essential in ensuring that QBS runs efficiently and smoothly in compliance with regulations and standards, as they make sure all processes are up-to-date and optimized for success. They will act as a single point of contact for any specific process-related questions or issues.
Overview
The position requires the following, non-negotiable characteristics:
- Precision and accuracy in the performance of all duties.
- Direct, articulate, and succinct communication style, both verbal and written.
- Mastery of organizational skills, including management of multiple tasks and deadlines.
- Analysis of issues with a methodical and efficient, yet thorough, approach.
- Self-motivation to be proactive in identifying problems and developing recommended solutions.
- Self-discipline to always conduct oneself with the utmost professionalism, integrity, reliability, and accountability.
- Demonstrates confidentiality in execution of all responsibilities.
General Duties/Requirements
- Document and manage procedures.
- Responsible for making sure procedures and processes align with the company's goals and objectives, leading to improved efficiency.
- Ensure team members are following processes in place diligently.
- Set objectives and goals that need to be derived from the processes.
- keep track of the process's progress. Monitor the performance of all involved, document any issues and successes, and provide feedback to all members of the team.
- Responsible for auditing and reviewing processes to make sure they are still relevant and effective.
- Write site specific post orders to assist QPS Operations and keep all post orders up to date.
Professional Summary
Strong PC literacy with advanced skills in Microsoft Outlook, Word, Excel and PowerPoint.
Skills/Abilities:
- Exceptionally organized with keen attention to detail with the ability to shift focus and priorities when necessary under pressure and within deadlines.
- Strong work ethic and ability to thrive in a fast-paced environment
- Energetic, enthusiastic and interested in learning within a fast-paced, high-growth organization
- Managing day to day activities, time commitments and priorities as needed
- Prioritize conflicting needs; handle matters expeditiously, proactively, with follow-through on projects to ensure successful completion, often with deadline pressures.
- Ability to organize and expedite flow of work, initiate quick follow-up action and perform duties with a great deal of latitude for independent judgement.
- Proactive team player who can handle multiple assignments with competing priorities in a fast-paced environment, while reaching out within the organization to find solutions, anticipate the needs of the executives and function as a trusted partner.
- Ability to appreciate the diverse needs of those you support and can flex to meet their varying needs while maintaining important standards across the team.
- Emotional maturity, maintaining an even temperament in the most challenging and demanding environments
- Highly resourceful team player with the ability to be extremely effective independently and with little direction
- Must be able to adapt and adjust to unexpected circumstances.
- Must have the ability to take clear direction.
- Ability to articulate verbally and in writing with detailed accuracy.
Availability
QBS maintains operations 24/7/365 and is an essential business in the New York area. We work during normal times and when other businesses are closed. The position requires flexibility and an ability to work whatever schedule and hours are deemed necessary to efficiently accomplish the work and service our clients, which may include working extended hours, weekends, holidays, and/or during emergency situations, such as natural disasters (storms, including but not limited to rain, wind, snow and ice, floods, power outages, fires, earthquakes, etc.), public health emergencies such as the COVID-19 pandemic, government-declared states of emergency, labor strikes, and force majeure events. Accessibility to answer questions by email or phone during off hours in accordance with QPS policies, and an ability to respond in person to emergencies and stay in New York City as appropriate, is expected. The ability to work this schedule is an essential function of the job.
Quality Building Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by federal, state, or local law.