Process Engineer Location: Remote We are currently looking for a Process Engineer to join our growing Corporate Transformation Office. You will be responsible for driving Operational Excellence through optimization, design, and implementation of cross-functional processes and systems. Responsibility: You will accelerate value creation by establishing & owning an end-to-end structured program to audit, improve, control and drive continuous improvements across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness.You will lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels. Additionally, you will review selected back-end cross-functional processes that maximize customer, frontline, and shareholder valueYou will be responsible for ensuring team and stakeholder accountability against the Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency for key stakeholders to promote collaboration and effective adoption.
- You will conduct a comprehensive program review across all process engineering initiatives, including risk/mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized/targeted manner.
- You will prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges.
- You will present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement.
- You will lead a lean team of 3 Process Engineering Managers / Data Architects in a data-driven, results-focused, and hands-on manner to drive operational excellence.
Required experience
- 10+ years of experience in Process Engineering at a top-tier consulting firm and/or Fortune 500 company
- 10+ years of relevant Telecom experience
- 10+ years of relevant experience and career progression
- Track record of academic rigor and professional certification
- Bachelor's degree in operations engineering or related field from a top-tier university
- Six Sigma/Lean Certification
- Process Improvement
- Expertise in methodologies like Six Sigma, Lean, or other process optimization techniques
- Experience with leveraging AI / Robotic Process Automation to drive business simulations
- Track record of value creation through Process Engineering
- Structured problem solving & analytical skills
- Ability to navigate ambiguous problem contexts and identify relevant issues/resolutions
- Excellent quantitative skills and data-driven decision making capabilities
- Strong executive communication/presence
- Ability to clearly articulate insights (verbal & written)
- Stakeholder Management
- Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value
- Unwavering focus on results while creating strong relationships
- Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously
#DICE ...@c4techservices.com