Job Description: Essential Function:
- 50% Communication and technical liaison resource in, planning activities for application releases, change management, process optimization, and supporting initiatives.
- 25% Creates baseline tasks, identifies gaps, and assists with re-designing processes to deliver superior customer experiences.
- 25% Facilitate calls with pre- and post-installations, technical reviews, & support in accommodating requests.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's Degree.
- Computer Science, Information Technology, or related field.
Experience:
- 3 years of relevant experience.
- In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Knowledge, Skills and Abilities (KSAs):
- bility to motivate self and foster a culture of continuous improvement and agile execution., Proficient
- Knowledge of process engineering methods and evaluation criteria., Proficient
- Knowledge of process improvement techniques., Proficient
- Knowledge of process mapping and documentation techniques., Advanced
- bility to work with data and analytics., Proficient