Location: Lebanon,NH, USA
Overview
Works on a variety of moderate to complex projects to ensure organizational efficiency, effectiveness and compliance. Performs research, data collection, analysis and report preparation
Responsibilities
* Leads efforts for departmental performance/process improvements. Intervenes to prevent/correct problems by timely researching and data collection, measuring, analyzing and tracking results and trends, and proactively initiating effective change through education/training, etc. Notifies manager/director of actions and outcomes.
* With others, develops project plans, metrics, deliverables, detailed work plans, and specific tasks.
* Participates in ongoing performance/process improvements. Ensures that data and information for measurement and improvements are in place.
* With others, identifies, assembles, manages, monitors and motivates cross functional project teams. Coordinates activities of project staff to meet deadlines.
* Supports and participates in various customer service initiatives from inception through implementation and follow-up.
* Performs other duties as required or assigned
Qualifications
* Bachelor of Science in a related field with 3 years of healthcare experience preferred or equivalent experience.
* Strong analytic and organizational skills.
* Excellent verbal and written communication skills; excellent public speaking skills.
* Prior supervisory experience preferred
* Team player able to work in a matrix organization
* 2+ years experience in healthcare or health care contact center
* Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, Teams and Outlook) and a general comfort level working with technology systems.
* Lean Six Sigma Certification preferred
Required Licensure/Certifications
- None
* Remote:Fully Remote;
* Area of Interest:Professional/Management;
* FTE/Hours per pay period:1.00 - 1.00 - 40 hrs/week;
* Shift:Day;
* Job ID:27449;
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.