Overview:
The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming. Our core values include Passion, Authenticity, and the Desire to Make a Difference.
Job Summary:
Core responsibilities of this position include:
The Exam Lab Proctor position is a part-time, non-benefited position, that administers testing within the LCCC Exam Lab and Pearson Testing Center. This position coordinates test delivery at the main campus and outreach sites while enforcing test security and application requirements per the test and college procedures. This is a high student-contact position and a collaborative partner with LCCC faculty and staff. Customers include LCCC students, LCCC staff and faculty, other national/regional institutions students and faculty, national certification testing services, and national certification testers.
This position administers computer and paper based academic exams, including but not limited to, quizzes and exams for students needing accommodations; distance learning quizzes and exams; and LCCC makeup exams; for LCCC and/or other national/regional institutions. This position also administers national testing certification exams including but not limited to: Pearson VUE, TEAS, PN Predictor, DSST, CLEP, and other national certifying bodies. The Exam Lab Proctor helps prepare monthly, semester, and annual usage reports and contributes to security, marketing, and professional development endeavors.
The Proctor is responsible for creating and maintaining a professional, secure testing environment for students as well as maintaining academic testing integrity and assures that all tests are administered fairly and consistently.
Other tasks may be assigned based on contemporary institutional need.
Compensation: $13.33/hr.
Screening Date: This position is open until filled. For full consideration, please apply by September 23rd, 2024.
Start Date: As as soon as practical.
Responsibilities:
Essential Functions: this position is Non-Exempt, i.e., is eligible for compensatory or overtime pay provisions of the FLSA. This listing of essential duties is not all-inclusive, but representative; other duties may be assigned).
Testing Administration Functions:
- Administer computer-based and paper-based academic exams, including accommodated testing, distance learning testing, and makeup testing, for LCCC and/or other institutions
- Provide testing services in an approved, secure environment. Protect integrity and maintain accurate records of all tests administered through the Exam Lab
- Maintain confidentiality and security of all testing materials, test logs, and other test documents
- Facilitate Pearson VUE and other national certifying entities testing, including but not limited to: Pearson VUE, TEAS, PN Predictor, DSST, CLEP, DSS; maintain contact with testing vendors and specific testing programs to stay updated on all policy and procedure changes; ensure current and continuous test administrator certification in respective agencies and testing programs
- Follow all procedures and protocols on exam handling, monitoring, incident reporting, and exam delivery as provided by the Director of the Learning Commons and testing certification agencies
- Monitor testers with vigilance to prevent and identify any academic or testing dishonesty, cheating, or violation of testing procedures; professionally respond to such actions per applicable policies
- Enforce all test security requirements through identity verification, identity and exam protection, and Exam Lab security and academic honesty procedures
- Maintain a friendly, supportive, safe, and professional testing environment for candidates; greet and assist visitors; respond to email and telephone inquiries in a timely manner
- Answer candidates questions, as allowed, and resolve issues during tests
- Communicate Exam Lab regulations to candidates and instructors; communicate all instances of academic dishonesty, technical issues, and student/faculty concerns to proper testing authorities, instructors, and the Director of the Learning Commons; handle instances of academic dishonesty per the Exam Lab procedures
- As required, enter testing scores into applicable software and/or reporting functions
- Work closely with the Office of Disability Support Services to ensure that the appropriate testing accommodation(s) for all students with identified need are fulfilled.
- Administer, as directed by the Director of the Learning Commons, the required systems to deliver College and Third Party exams
Exam Center Operational Functions:
- Assist with day-to-day operations of the Exam Lab; help develop, plan and distribute monthly Exam Lab schedule approved by supervisor
- Ensure proper delivery of exams and testing materials to respective instructors, institutions, and testing agencies
- Provide excellent customer service to students and visitors. Refer students who need advising, orientation, or other support services to appropriate offices
- Help prepare regular reports, including monthly, semester, and annual reports, on Exam Lab usage and other requested information
- Perform daily opening and closing procedures as provided by the Director of the Learning Commons, including scheduling, room setup, cleaning, and assessment procedures
- Assist with training for part-time and relief proctors in Exam Lab policies, processes, procedures, and office setup to better facilitate smooth transition of services between proctors and coverage periods
- Maintain accurate and detailed accounting of payments and deposits; process payments with LCCC accounting, online, or through approved methods
- Maintain accurate and organized hard copy and electronic files of exams, student records and usage, and other Exam Lab materials; withstand prolonged periods of sitting
- Assist with the design and distribution of marketing and informational materials, including flyers, handouts, and door signs
- Ensure assessment materials, pens, and other testing materials are in stock and available at all times; place material orders as necessary
- Work with other proctors on short- and long-term Exam Lab projects and training
- Continue professional development through college coursework, research, and participation in local, regional, and/or national organizations on testing, student success, students with disabilities, and other applicable topics under student support services
- Ensure the Exam Lab functions properly, equipment is operational, and materials are secure (testing materials, headphones, computer programs, etc. are on hand and working)
- Multi-task and maintain professionalism during high volume testing
- Participate in the assessment of Exam Lab procedures to improve quality of service
- Operate office equipment (PC, scanner, facsimile, photocopier, and telephone) as necessary to perform duties and follow office protocols
Other tasks may be assigned based on contemporary institutional need.
Knowledge, Skills, and Abilities:
- Advanced working knowledge and ability with personal computing applications specifically Microsoft Office Suite (e.g., Word, Excel, Outlook, and PowerPoint), Adobe products (e.g., Reader, Professional)
- Skills and abilities to perform as an organized, self-starter, and able to handle expeditiously, accurately, and confidentially the rapid receipt of communications from all sourceswritten, email, voice mail, one-on-one with attention to detail; able to act on own initiative while exercising reasonable judgment
- Excellent customer service skills; ability to communicate clearly with a variety of people, in one-to-one and small group settings either face-to-face, by telephone, or by other electronic means ability to communicate in an informative manner, effectively listen, and be able to handle escalating situations with concern and confidence
- Ability to support time-based requests; able to function effectively in a multi-tasking, fast-paced environment with deadlines, frequent interruptions, and some interpersonal pressure
- Ability to respond to common inquiries from college faculty and staff, regulatory agencies, vendors, regional business community, and others as may be necessary
- Knowledge of basic office equipment including (but not limited to) personal computer and associated peripherals, multi-line telephone, voice recorders, and other electronic devices
- Demonstrate strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
- Ability to independently perform complex tasks and to prioritize multiple projects; capable of being pro-active and taking initiative when appropriate
- Strong analytical and organizational skills with attention to detail in all areas of responsibility
- Ability to effectively and professionally execute the essential functions of this position with proven capabilities in establishing appropriate professional rapport, communicating with courtesy and tact, accurately determine others needs, collecting necessary information, and follow-through when requested
- Ability to read and interpret instructions in oral, written, or diagrammatical form (e.g., a flow chart of a process) and consider possible applications of literature and legal documents.
Physical/Mental Demands:
To successfully perform the essential functions of this position, an employee must be able to:
- Maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data; documents; issues; etc., and respect privacy needs of employees, students, donors
- Comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required
- Adapt to a variable work schedule while performing the essential functions of this position, including occasional evenings and weekends as needed
- Interact professionally, diplomatically, and appropriately in interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions
- Frequently move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities while performing the essential duties of this position
- Engage in multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor
- Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds to perform essential position functions
- Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus
- The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well
- The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds
- Ability to effectively listen and perceive the nature of sounds and spoken words at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
NOTE: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.
Qualifications:
Education and Experience Requirements:
Minimum Qualifications:
- High School Diploma, GED or Equivalent
- One year of experience working in customer service, data-entry, or a professional office setting.
Preferred Qualifications:
- Associates degree from a regionally accredited institution
- Two years of experience working in customer service, data-entry, or a professional office setting.
If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.
LCCC DOES NOT SPONSOR H1B VISAS.
Equal Opportunity Employer
Laramie County Community College is committed to providing a safe and nondiscriminatory educational and employment environment. The college does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, political affiliation, sexual orientation or other status protected by law. Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The college does not discriminate on the basis of sex in its educational, extracurricular, athletic or other programs or in the context of employment.