Who We Are:We are a diverse open-access college that fuels Indiana's economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are higher education at the speed of life! Our Values: Empathy: We stand with our students, partners, and communities. Integrity: We treat all with dignity and respect. Accountability: We deliver on our commitments. Agility: We innovate, iterate, and transform. Connectivity: We connect with partners to strengthen communities and ensure student success for all. The Position: This position is responsible for the administration and documentation of certifications /assessments and will work closely with the Testing Center Director to maintain knowledge and certification credentials.We provide exam administration and related services to prospective students, current students, community members, businesses and other groups throughout Indiana.Our mission is to operate as a world-class test center network providing high-quality, demand-driven testing services to prospective and current students, employers and the local community. Testing Services supports outcome measurement by providing an opportunity for students and the workforce at large to validate skills, knowledge learned and to obtain portable, industry recognized credentials. Testing Services adheres to the NCTA (National College Testing Association) Professional Standards and Guidelines.
MAJOR RESPONSIBILITIES:- Utilize Testing Services statewide scheduling system (CASS and SmarterProctoring) to make, approve, cancel, and update appointments as needed.
- Maintain exam security, academic integrity, and candidate confidentiality according to ASOM 4.7 and Testing Services Procedure Guide
- Deliver all exams according to vendor criteria and/or operational procedures.
- Proctor test confidentiality and security at the Testing Services location.
- Provide limited software and hardware troubleshooting, contacting internal Tech Support or vendor tech support when needed.
- Work with Testing Center Director and colleagues adhering to testing schedule and providing site coverage as needed.
- Develop a thorough knowledge of testing center exams, materials, activities, policies, accommodations and procedures.
- Always promote and demonstrate a professional demeanor while representing Ivy Tech with internal and external clients.
- Provide high level customer service. Respond to customer queries in a timely fashion.
- Attend staff meetings and trainings as scheduled. Review updates and new training material as needed.
- Complete online, campus, and statewide proctor training as required.
- Follow FERPA, Disability Support Services, ADA and other vendor confidentiality guidelines.
- Engage with peers through Microsoft TEAMS, email, and other communication methods.
- Attention to details and reporting of non-compliant testing center behaviors.
- Computer based position. High level of comfort with and daily usage of computers is required. Awareness of troubleshooting basic navigation issues, usage of different browsers, and saving and sending documents in different formats is required.
The above is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
SUPERVISION RECEIVED: Testing Center Director
SUPERVISION GIVEN: Not required to supervise other employees.
MINIMUM QUALIFICATIONS:- High school diploma required
- Working knowledge of computers is essential - excellent word processing, navigation, and spreadsheet computing skills are required.
- Ability to work 20-25 hours per week. (Opportunities for mornings, afternoons, evenings, and weekend hours are available)
- Must exhibit excellent interpersonal communication, telephone, confidentiality, and customer service skills.
- Flexibility and the ability to multitask.
- Active sitting, standing and walking within the office area.
- Infrequent lifting and bending.
- Requires the ability to interpret and understand complex assessment instructions, to use problem solving techniques as they arise and reason to make decisions.
- Promotion of an inclusive environment that reflects the broad diversity and backgrounds represented by our students, external clients, and employees, ensuring each individual feels respected and valued.
PREFERRED QUALIFICATIONS:- Associate degree preferred.
- Experience in education (k-12, higher education) or private sector (academic or certification testing) preferred.
- Prior exam proctoring experience.
Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
Starting Salary Range: $16.00 - $16.75/hourly (based on experience)
Classification: Part-TimeIvy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.