Prod Support Analyst
: Job Details :

Prod Support Analyst New York/ Manhattan Fulltime Permanent Job Description: Skill: Production Support. Primary Responsibilities: Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management. Build extensive business and application knowledge required for supporting client facing applications. Diagnose and resolve application issues to ensure optimal performance and usability. Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact. Provide root cause analysis with recommendations for improvements. Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions. Interface with clients and other technology teams to provide governance and control around the production environment. Manage / Drive outage calls and significant incidents; coordinate communications within a trade floor environment. Act as a primary escalation/communication point between Application development teams and Business Units. Initiate, grow and shape processes, procedures and strategies to make the team more efficient.