Position: Produce Manager Reports to: Store Manager Department: Produce Status: Non-Exempt Purpose: to select, purchase, price, display, and promote fresh produce and to aid in supervising department staff to meet objectives for sales, margin, inventory turns, labor and customer service. Produce clerk job description also applies. RESPONSIBILITIES Customer Service
- Greets, assists, and prioritizes customer needs above all.
- Assist customers with produce questions in prompt friendly courteous manner.
- Assist customers with special orders, and oversee the special orders system to ensure that customers receive their orders.
- Ensure staff is aware of changes in policies and procedures affecting customers.
- Respond to produce department customer suggestions, comments, & complaints in a reasonable manner.
Department Maintenance
- Ensure that produce department shelves, displays, aisles, prep & storage areas in clean, orderly condition, meeting health department & ADA standards.
- Remove trash promptly, sweep and mop retail and backroom area floors frequently.
- Participate in inventory counts.
Purchasing
- Negotiate with suppliers for favorable prices, terms, quality, and delivery.
- Purchase for special deals and promotions. Ensure adequate and timely supply of promoted products.
- Ensure accurate, up-to-date prices of produce products in POS system and shelf tags through coordination with the Scan Coordinator, Marketing Director, and the General Manager.
- Receive orders, or ensure proper receiving by other staff in accordance with established procedures.
- Coordinate with Receivers in handling returns and obtaining credit from suppliers for produce items.
- Coordinate inventory counts for produce department.
Merchandising
- Attend meetings with other department managers to plan promotions and storewide merchandising.
- Plan attractive produce displays, using color and texture to enhance; give impression of abundance and quality, while maintaining proper storage conditions.
- Trim, wash, bundle produce as needed.
- Ensure displays are replenished, rotated, culled several times daily.
- Offer tastes, samples, suggestions for purchase and ways to prepare products.
- Set preparation & stocking priorities for department staff to ensure tables/coolers are fully stocked and rotated for freshness. Stock items as needed.
- Work with Marketing Manager to ensure accurate, up-to-date uniform department signs.
- Provide product information to customers and staff.
- Attend trainings and conferences as assigned.
OTHER RESPONSIBILITIES
- Attend Management Team meetings and storewide meetings.
- Perform other tasks assigned by General Store Manager.
- Assist customers in all departments, in prompt friendly courteous manner, referring them to other staff when necessary.
QUALIFICATIONS
- At least one year of experience in retail produce.
- Several innovative ideas for merchandising.
- Ability to read financial statements; firm grasp of margin and pricing.
- Organized, consistently follows through on commitments.
- Demonstrated ability to handle multiple demands.
- Communications skillsclear directions, good listener.
- Experience serving the public.
- Ability to project friendly, outgoing personality.
- Manual dexterity with hazardous equipment.
- Ability to lift 50+ pounds.
- Ability to stand for long periods.
- Ability to work in cold, wet conditions.
- Willingness to work evenings and weekends.
- Regular, predictable attendance.
- Willingness and ability to learn and grow to meet the changing requirements of the job.
IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.