HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Job Description: We are seeking a skilled Product Analyst to join our team and focus on supporting Booking and Funding. In this role, you will support the Contract Booking and Funding journey as a direct contact to the User Experience team for products with things such as focus groups, dealer interviews, and feedback sessions, ensuring our new platform meets the needs of our users and aligns with our business objectives. You will work closely with cross-functional teams, including product management, engineering, and user experience, to deliver data-driven insights and recommendations. You will play a critical role in advocating and executing the product vision, strategic direction, and roadmap, ensuring it aligns with broader transformation goals. Responsible for:
- Reviewing existing processes and helping to create future state process maps.
- Reviewing and validating finalized future state process maps.
- Collaborating with product managers and development teams to define product requirements, create user stories, and prioritize features related to booking and funding user-interface.
- Configuring and reviewing our new platform and building workflows.
- Updating process documentation post-configuration
- You will also participate in: - Performing testing - Business sign-off and informing business stakeholders.
- Formalizing design decisions - Refining the product backlog - Building integrations for validated business processes
Skills Required:
- Experience working and monitoring product performance.
- Ability to work with multiple functional areas, including business operations team members, product organization, engineering, User Experience (UX)/User Insights (UI), sales, customer support, finance, or marketing.
- Effective and inclusive when working in teams with diverse backgrounds to execute on a shared vision.
- A results-oriented mindset with a data-driven approach.
Skills Preferred:
- - A results-oriented mindset with a data-driven approach. - Ability to think strategically with a passion for innovation and a commitment to delivering exceptional customer experiences.
Experience Required:
- Experience with working with agile software delivery teams.
- Experience with UAT testing and/or configurations
Experience Preferred:
- Experience with working with automotive dealers.
- Experience with RouteOne.
- Experience with JIRA.
- Experience with Alfa
Education Required:
- Bachelor's degree, or equivalent years' experience.
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.