Product Delivery
: Job Details :

**Product Delivery**

Location Westerville, Ohio Job Type Permanent Posted 7 Feb 2022 Job Details : Voice Transcriptions Analytics Team

* Analytics of customer interactions to identify emerging trends, regulatory and compliance adherence or how processes impact our customers through the use of speech transcription application .

* Design and implement analytics based metrics to improve specialist coaching and identify training opportunities.

* Support migration to automated analytics based specialist/client interacton survey which uses advanced speech recognition technologies

* Build and execute regulatory and compliance control reporting to support adherence (ADA, SCRA, TCPA, etc.)

* Collaborating / Partnering with key LOB POC's as consultants and advisors to understand customer reporting and analysis requirements.

* Preparing reports and delivering presentations with actionable feedback, derived customer insights and ideas for improvement to various levels of management.

* Assessing cost/benefit analysis for initiative prioritization and ROI optimization

Key Skills:

* Analytical skills & knowledge of software packages / platforms (SQL, SAS, UNIX, Teradata, Oracle, Tableau, Eureka)

* Medium to Advanced proficiency with Office applications (MS Excel , MS Powerpoint, MS Access, Visio, SharePoint)

* Fluency in Spanish or French preferred; verbal and written.

Key Competencies:

* Strong analytical, interpretive and problem solving skills, which require interpreting large amounts of data and its impact in both operational and financial areas

* Excellent written and oral communication skills, and strong presentation skills

* Results and client focused with a sense of urgency

* Self-starter, works well independently and as a team player

* Ability to thrive in a dynamic and fast-paced environment

* Fluency in Spanish preferred; verbal and written. **Details**

* Job Reference: 495074816-2

* Date Posted: 7 February 2022

* Recruiter:

* Location: Westerville, Ohio

* Salary: On Application

* Sector: I.T. & Communications

* Job Type: Permanent