Position Summary
JetBlue's Digital Booking team leads our product efforts behind our booking flow - one of our customer's primary starting points to their JetBlue experience. As a multifaceted team, we work with our customers to empathize and prioritize their needs through human-centered design while considering the larger corporate strategy. Our team continues our evolution to adopt best digital product practices including a focus on thoughtful design.
The Product Designer, IT Digital Booking develops pioneering customer experiences for our primary booking flow. A principal role on the team, the candidate must match the curiosity of other product leads and challenge conventional design wisdom while using a mixture of qualitative and quantitative data to support their decisions. The successful candidate will join a team of passionate travelers hoping to inspire humanity through the core of what travel does: connect people.
Essential Responsibilities
- Design pioneering and persuasive customer (user) experiences for JetBlue's Digital Booking application
- Manage a portfolio of design projects and iteratively develop them according to team prioritization
- Develop customer facing user interfaces that are leveraged by engineering partners to build a thoughtful Digital experience
- Engage with our customers to understand and make internal design recommendations as their voice
- Serve as a subject matter expert for the company on e-commerce design best practices
- Align with Brand, Marketing and other internal creative groups on our brand identity
- Collaborate across team with product managers, product leads, technology, other design Subject Matter Experts (SMEs) to drive successful attainment of business goals
- Manage these development requests via Jira and other Agile processes
- Other duties as assigned
Minimum Experience and Qualifications
- High School Diploma or General Education Development (GED) Diploma
- Three (3) years' experience in product design, user experience (UX) with an emphasis on e-commerce
- Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
- Excellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization, including the ability to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
- Conduct a portfolio review with peer designer during interview process
- Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
- Working knowledge of risk management and quality assurance standards and methodologies
- Experience in statistical and other quantitative and qualitative analytical methodologies
- Available for overnight travel (10%)
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
- Bachelor's Degree in a related discipline
- Four (4) years' experience in product design, user experience (UX) with an emphasis on e-commerce and/or travel experience
- Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
- Working knowledge of industry standards in project management and development methodologies (Agile Methods)
- Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
- Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment
- Strong customer service ethic and an understanding of how IT is ultimately delivers to the Customer
- High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives
- Knowledge of technology fundamentals and concepts including Microsoft technologies
- Ability to work well with others and complete tasks with minimal supervision
- Effective time management and prioritization skills
Crewmember Expectations:
- Regular attendance and punctuality
- Potential need to work flexible hours and be available to respond on short-notice
- Able to maintain a professional appearance
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
- Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
- The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment:
- Computer and other office equipment
Work Environment:
- Traditional office environment
Physical Effort:
- Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation:
- The base pay range for this position is between $90,500.00 and $128,600.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
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