Red Nucleus is hiring a Product Manager to join our global team! This is a hybrid role based out of our Yardley, PA office. Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 800 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space. At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community, and fun. We love to celebrate our people and we are proud to have been Internationally recognized as a Great Place to Work . How You Will ContributeIn this position, you will be working with our Products team. For more information, please visit Products I Red Nucleus.We are seeking a Product Manager to oversee the UNIFY & PharmAcademy product development processes, support internal and external requests in the form of demos, configurations, reports, and work with clients as needed. This role requires strong organizational skills, excellent communication abilities, a comprehensive understanding of platform functionality, and ability to break down feature requests into user stories for development, while thinking about the testing process and the end user experience.Key Responsibilities:
- User and Admin Support: Respond to user inquiries, assist with login issues, and troubleshoot configuration problems
- Configuration and Reporting: Manage configuration requests, prepare reports, and participate in maintenance meetings
- Client Management: Set up project folders, track time, manage revenue, conduct invoicing, and support sales activities. Interact with clients through email and video calls to address their needs. Lead the implementation of new releases with each client which includes scheduling upgrades, creating client facing documentation and updating sales support materials as neede
- Product Management:
- Work directly with customers to understand requirements and maximize product value
- Collaborate with the product team to document proposed product functionality for internal purposes
- Work with product team to translate MVP requirements into comprehensive user stories
- Write and refine user stories with detailed requirements in the Agile planning tool
- Partner with the scrum master to provide detailed answers to functional questions on new product features
- Participate in sprint retrospectives and Scrum meetings, as well as product sprint stand up meetings
- Liaise with the product team and end-users to deliver updates
- Review the product backlog in the Agile planning tool for completeness of user stories
- Bug Management: Oversee bug reporting processes, track resolutions, and liaise with development teams
- Documentation and Quality Assurance: Review documentation, ensure support quality, and manage the Computer System Validation process
About You
- Strong understanding of user support and product management processes
- Excellent communication skills with a client-focused approach
- Ability to prioritize effectively
- Familiarity with Agile methodologies and ticketing systems
- Ability to work collaboratively in a remote environment
- Ability to work 7:30 AM - 4:30 PM EST, with occasional earlier mornings to coordinate with overseas staff
What You Will Enjoy at Red Nucleus
- Competitive pay, incentives, retirement, and income security programs
- Comprehensive benefits and wellness programs focused on healthy lifestyles
- Generous paid time off, employee assistance programs and flexible work arrangements
- Performance driven environment including professional development and transfer opportunities
- People first culture fostering self expression, diversity, and a growth mindset
- Celebrations! We love to celebrate service anniversaries, holidays, diversity and inclusion events, project milestones and anything else that is meaningful to our employees
- Support of the community organizations you are passionate about
- Ongoing programs and events designed to bring our global team together
Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.To learn more about working at Red Nucleus, please visit Careers | Red Nucleus