Location: Houston,TX, USA
About Paladin
Paladin is building the future of public safety. Our mission is to empower first responders with cutting-edge technology to enhance safety, improve response times, and provide critical insights in real time. With products like Knighthawk, Watchtower, and EXT, we are transforming the way emergencies are managed and resolved. Our autonomous response systems are live across the world, helping first responders decrease response times, increase operational efficiency, and save lives.
Role Overview
We are looking for a Product Manager with a unique blend of technical knowledge, operational expertise, and product development experience, ideally with a background in robotics or public safety. The successful candidate will own the product roadmap, drive cross-functional collaboration, and set clear metrics to measure and achieve product success.
Key Responsibilities
* Product Strategy & Roadmap: Develop and execute a roadmap aligned with Paladin's mission and the needs of the public safety sector. Translate high-level goals into quarterly Objectives and Key Results (OKRs) to drive each product phase.
* Cross-Functional Collaboration: Lead collaboration between engineering, operations, and customer support to bring products from concept to reality. Define milestones, establish timelines, and ensure all teams are aligned on deliverables.
* Customer-Centric Development: Regularly engage with public safety professionals and other key stakeholders to understand their pain points, translating these insights into clear product requirements and prioritizing those that add significant customer value.
* Metrics-Driven Management: Define and track key metrics to manage product success.
* Adoption Rates and User Engagement: Use metrics like Monthly Flights and create and track other metrics to accurately assess engagement.
* Reliability & Performance: Track uptime and Mean Time to Resolution (MTTR) for technical reliability.
* Customer Satisfaction: Monitor Net Promoter Score (NPS) or Customer Satisfaction (CSAT) to measure user experience.
* Operational Excellence: Apply your operational expertise to streamline product development and improve release efficiency. Track metrics such as Time-to-Market (TTM) and Cycle Time to identify bottlenecks and refine processes.
* Technical Collaboration: Leverage your engineering background to communicate effectively with technical teams, resolving challenges and ensuring technical feasibility is considered in product planning.
Requirements
* Education & Experience: Bachelor's or Master's degree in Engineering, Robotics, Computer Science, or related field. 5+ years in product management, preferably in robotics, public safety, or a related tech-driven field.
* Data Proficiency and Analytical Skills: Strong ability to define and analyze OKRs and KPIs. Examples include tracking user engagement, uptime, cycle times, and customer satisfaction.
* Operational Mindset: Proven track record of operational success, with experience optimizing processes to improve product delivery timelines and quality.
* Technical Proficiency: Solid foundation in engineering principles, allowing you to work seamlessly with development teams on complex technical solutions and product iterations.
* Customer-Centric Approach: Passion for gathering customer feedback and embedding customer needs into product development.
* Communication and Leadership Skills: Excellent written and verbal skills to coordinate across teams and represent the product's vision and goals clearly and effectively.
Preferred Qualifications
* Prior experience with public safety or emergency response products
* Familiarity with regulatory and safety standards in robotics or public safety