Description:
Job Overview
We are seeking a highly motivated and detail-oriented Product Operations Lead to join our dynamic team. The ideal candidate is a strategic doer with strong project management skills and a passion for driving operational excellence. This role offers an exciting opportunity to play a pivotal role in optimizing product operations to ensure alignment with the needs of the business and an exceptional customer experience.
Essential Functions:
As the Product Operations Lead, you will:
- Serve as the lead for product onboarding and support to ensure optimal customer experience.
- Collaborate with cross-functional teams, including Product Management, Engineering, Design, Marketing, and Sales, to develop and optimize product operations strategies and processes.
- Lead change initiatives and create structures which support product management best practices, methodologies, and tools, serving as an internal expert
- Support agile product development processes and workflows to improve efficiency and scalability.
- Seek out business partners' feedback and pain points, then design solutions to address the issues, defining objectives and creating / executing against project plans
- Ensure the latest best practices, processes and tools are available for Product team to deliver products and capabilities.
- Drive the execution of product launches, including coordinating timelines, resource allocation, and deliverables across multiple teams. Identify areas to streamline and optimize routine tasks.
- Monitor key performance indicators (KPIs) related to product operations and identify areas for improvement.
- Develop and maintain documentation, including project plans, process workflows, and standard operating procedures (SOPs).
- Act as a key liaison between product management, engineering, and other stakeholders to ensure alignment on product roadmap priorities and timelines.
- Identify risks and proactively implement mitigation strategies to minimize disruptions to product operations.
- Stay informed about industry trends, best practices, and emerging technologies related to product operations and recommend innovative solutions.
PM22
Requirements:
Required Education and Experience
- 6+ years direct people management experience.
- 5+ years SaaS experience
- Progressive and broad experience leading operations and operational teams such as product support, product onboarding, product enablement. Preferably in a high-growth technology company.
- A strong operational background and a track-record of making data driven decisions.
- Polished communicator at all levels of the organization that can effectively interface with business teams
- Positive and enthusiastic roll up your sleeves mentality
- Skill and credibility doing the core work of a user facing team with a high bar for quality and a willingness to lead by example
- An ability to execute on and deliver complex operational projects involving multiple stakeholders
- Demonstrated track record of leading end-to-end execution of projects/programs that have significantly improved operations and delivered quantifiable business impact.
- BA/Bs degree from an accredited program.
Competencies, Criteria, and Attributes for Success
Job Specific Competencies:
- Strong Communication Skills
- Outcome Centric
- Problem Solver
- Customer Centric
- Team Oriented
- Detail Oriented
Do you have the X-Factor? We look for Xceptional people to join our team.
Team Player: Are you a joiner? Are you comfortable working outside of the boundaries of your job description to support the company and team?
Respected: Do you value integrity and display leadership qualities? Are you trusted to represent the brand well?
Judiciously Courageous: Are you courageous enough to judiciously speak up?
Composed: Are you composed, respectful, and calm? Do you value outcomes over output?
Accountable: Do you own your work, your decisions, and the outcomes good or bad?
No Ego: Are you confident without having an ego? Would people say you are an active listener? Do you delegate where necessary, knowing that you can't possibly know it all?
Builder Mindset: Do you have an open mindset? Would you consider yourself a strategic doer?
Focused: Do you easily differentiate between real problems and background noise?
Additional Details
Position Type: Full-Time
Classification: Exempt
Category/Level: Functional Manager
Supervisory: Yes
Travel: