Location: Stamford,CT, USA
Pay Rate: 40-47/hr
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Insight Global is hiring for a product owner to sit 100% onsite in Stamford, CT for a large, telecommunication company. This person will be joining the Customer Operations organization within the Service Reliability & Outage Management team. This team's focus is quicker outage detection before customers are aware of the outage. When outage is generated, the company will automatically deliver proactive notifications along with estimated repair times via customers preferred method of communication: SMS, auto-call, and email. This Product Owner will be joining a team of approximately 8 individuals responsible for the owning the requirements for digital communication for the three journeys. On a day-to-day basis, this product owner will be gathering/writing requirements, creating process flows & journey maps, attending stakeholder & stand-up meetings, and creating PowerPoint Presentations that will be presented at the executive level on these journeys.