Location: New York,NY, USA
Role: Product Owner
Years of Experience: 8+ years
Location: New York city, NY/Remote is also OKAY (Submit only EST & CST Profiles)
Duration: 1 Year
Client is looking for Product owner with background working on contact center and driving the migration of existing contact center platforms from on-premises to cloud-based solutions, please follow the below Job description, and apply to explore more about the open role.
Your responsibilities in this role will include:
Lead the development and implementation of contact center solutions, with a primary focus on voice.
Drive the migration of existing contact centre (Aws, connect, Twilio, Genesys, Five 9) platforms from on-premise to cloud-based solutions.
Collaborate closely with cross-functional teams to ensure seamless integration and alignment with business goals.
Serve as the primary point of contact for stakeholders, ensuring clear communication and understanding of project requirements.
Demonstrate exceptional interpersonal, communication, and listening skills to effectively lead and motivate the team.
Adapt to changes and challenges with a proactive and go-getter attitude.
Support the transition from Twilio voice to Zoom SDK version, ensuring continuity and minimal disruption.
Provide secondary support for video contact center needs as required.
Requirements:
Bachelor s degree in computer science, Engineering, or a related field.
5+Years experience in Contact center in voice and video capabilities MUST HAVE
Twilio is not a must, Genesys, Amazon connect, Five 9 etc.
Excellent problem-solving and communication skills.
Ability to work independently and collaboratively within a team.