Location: Houston,TX, USA
Summary
Delivers value to Business and BT stakeholders through the planning, execution, and delivery of high-quality Salesforce design and implementations through leading and mentoring an agile Product team. Develop and lead a team of people with a focus on skills and deliverables on Salesforce Service Cloud and Call center software/Talkdesk. Oversee and take accountability for team's actions, providing day-to-day hands-on direction. Engage directly with customers to ensure delivery of a high-quality, robust, and scalable product on a regular basis.
Responsibilities
Owns the development and delivery of a software product in line with business needs
Owns and drives key business relationships for the product
Researches and analyzes industry trends and benchmarking information as they apply to product
Creates & maintains an executable backlog of product requirements
Understands, defines, and communicates prioritization of product requirements with a mind toward business value and tradeoffs
Assists with the distillation of product backlog requirements into user stories
Participates actively in daily stand-ups, sprint planning meetings, sprint reviews and retrospectives to drive team alignment on product vision and value delivery
Weighs business risks, issues, & impediments being experienced by the product team & actively assists with issue resolution
Inspects product progress throughout the sprint and is empowered to make critical decisions and accept work completed by the team
Supports product team members as they engage with stakeholders, build a backlog, and deliver work
Maintains an analytical perspective during a crisis and supports crisis resolution.
Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
Owns people management responsibilities for 1–3 business analysts
Takes ownership of and is accountable for one or more complex products, features, components, or solutions and associated performance metrics.
Ensures team level decisions align with priorities and strategic agenda for project/product.
Leverages budget and other financial information to support staffing and business planning efforts.
Identifies risks and their potential outcomes and proposes possible solutions to meet business objectives.
Fosters an inclusive workplace where diversity and individual differences are valued.
Participate in process analysis to determine areas of improvement using Lean and Agile methodologies.
Presents results and/or demos with appropriate complexity for different audiences.
Mandatory Experience
Bachelor's degree or equivalent
5-8 years experience as a Product Owner, Product Manager or Business Analyst with 3+ years of experience in an agile environment
Strong understanding of Scrum, Lean, XP, Kanban and other agile development frameworks
Proven experience managing design and delivery of low-to-medium complexity products
Sound knowledge of emerging technologies focusing on cloud products, SaaS platforms, or Enterprise Applications
Competencies
Strong product management skills with deep understanding of product vision and overall product lifecycle
Demonstrated leadership and people management skills and ability to make decisions and set clear priorities
Proven ability to recognize value and manage investments to maximize value delivered
Strong stakeholder management and negotiation skills