Company DescriptionCREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.Job DescriptionThe Opportunity: This role is responsible for overseeing, processing and resolving all consumer returns. It requires expert knowledge of Fisher-Price and Mattel brands to support Global Consumer Services.What Your Impact Will Be:
- Sort, open and evaluate all domestic returned products and confirm data in the Salesforce systems. Ensure consistency and accuracy in case coding and reports. Identify any service-related quality issues. Address and communicate these issues within the established guidelines.
- Work with cross functional teams to evaluate returned products and retain for future evaluations. This may include moving to designated areas or shipping to other locations for evaluations.
- Keep accurate data and attend product, systems and procedure trainings.
- Move boxes and pallets to locations for storage.
- Collaborate with Brand Analysts, Parts Procurement and Risk Management to ensure cases are coded correctly and evaluations are being reported to the appropriate teams.
- Train and mentor temporary staff during peak seasons.
QualificationsWhat We're Looking For:
- Associate's Degree or higher, preferred.
- 2-3 years working with returned products and cross functional teams to report quality issues.
- Strong Fisher-Price and Mattel products, preferred.
- Speed, accuracy and act decisively with a strong sense of urgency. Self-motivated, high energy and a strong work ethic.
- Communications skills (both written and verbal) to communicate clearly and with impact, using correct communication formats.
- Excellent organization skills with the ability to manage multiple priorities.
- Detailed oriented and experience with CATS, Salesforce, Outlook, Teams and Excel.
- Must be able to stand for long periods of time and be able to use a hand pallet jack and lift packages up to 30 pounds.
- Forklift trained a plus.
- Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
The base hourly rate for this position is between $18.75 and $23.50.**This range is indicative of projected hiring range, however base hourly rate will be determined based on a candidate's work location, skills and experience.Additional InformationDon't meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.How We Work:We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Who We Are:Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.Visit us at and www.instagram.com/MattelCareers.Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.Videos to watch:The Culture at MattelMattel Investor HighlightsVideos To Watch