Product Service Representative
: Job Details :

Company DescriptionWelcome to the exciting world of MAT Holdings, Inc. We are an entrepreneurial manufacturer and distributor leveraging a vast network of global and domestic resources to deliver quality and value to our customers. You will find our products in home improvement centers, big box retailers, hardware stores and automotive parts chains. They can also be found in the automobiles you drive, the trailers you pull and the heavy duty equipment that operates all around you.Job DescriptionResponsibilities:

Provide comprehensive product and technical assistance to customers via multiple channels (phone, email, chat).

Handle customer inquiries, troubleshoot issues, and offer solutions in a timely and professional manner.

Utilize SAP system to manage customer information, order details, and service records.

Demonstrate strong mechanical aptitude to understand and explain product features and functionality.

Collaborate with other departments to resolve complex customer issues and improve product knowledge.

Document all customer interactions accurately in the company's CRM system.

Identify and escalate critical issues to appropriate teams or management when necessary.

Participate in ongoing training to enhance product knowledge and customer service skills.

Meet or exceed performance metrics related to call handling time, customer satisfaction, and issue resolution.

Provide bilingual support, preferably in Spanish, to cater to a diverse customer base.

QualificationsComputer knowledge and skills; familiar with compressors, engines; enjoy solving problems; good verbal and written communication skills.$1000 Sign on Bonus, Dayshift position, full benefits package!!!Additional InformationAll your information will be kept confidential according to EEO guidelines.Videos To Watch