Location: Palo Alto,CA, USA
We are seeking a highly skilled Drivetrain Diagnostics Engineer to join our team. As a key member of our Powertrain Service Engineering team, you will be responsible for developing software tools and methods to diagnose and repair complex drivetrain systems. You will work closely with cross-functional teams to identify and resolve drivetrain-related issues, and develop innovative solutions to improve vehicle diagnosability, performance, reliability, and customer satisfaction.
* Develop, validate, monitor, and maintain software tools and methods to diagnose and repair drivetrain systems, including: Automated Diagnostic based on vehicle data, Service focus in-vehicle user-interface to diagnose, repair and monitor the drivetrain system, Repair routines for drivetrain related Electronic Control Unit (ECU)
* Collaborate with cross-functional teams to identify and resolve drivetrain-related issues, including: Field failure analysis and root cause identification, Development of countermeasures and corrective actions, Creation of clear problem statements for field issues and communicate top issues regularly to firmware and hardware development teams
* Define and implement on-board diagnostic methodologies and diagnostic alerts, considering third-party shop requirements and regulatory obligations.
* Develop and document troubleshooting and remote diagnosis techniques for Service Technicians, Technical Support Specialists, and Regional Technical Specialists
* Conduct large-scale data analyses to triage drivetrain-related issues and identify trends and patterns
* Review user experience issues and deficiencies, and escalate them to development teams for firmware or hardware improvements
* Identify and propose product improvements to Drivetrain Hardware and Software Development teams to increase reliability, reduce service cost, and improve customer satisfaction
* Degree in Electrical Engineering, Computer Science, Computer Engineering, Automotive Technology, or a related field, or equivalent experience
* 2+ years of experience in powertrain engineering, diagnostics, or a related field, with a focus on software development and troubleshooting
* Strong programming skills in languages such as C, C++, and Python
* Experience with vehicle data analysis, including data acquisition, processing, and interpretation
* Knowledge of drivetrain technologies, including inverters and motors
* Familiarity with automotive communication protocols such as CAN, UDS, and OBD-II
* Strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team