Product Support Representative
: Job Details :

Employer Industry: Information Services

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

Why consider this job opportunity:

Hourly compensation of $22

Opportunity for career advancement and growth within the organization

Comprehensive benefits package, including flexible vacation, mental health days, and work-from-home options

Access to professional development resources, including LinkedIn Learning and networking opportunities

Supportive and inclusive company culture focused on diversity and social impact

Potential for an annual bonus based on performance

What to Expect (Job Responsibilities):

Respond promptly to customer inquiries via phone, email, and chat, providing accurate product information and resolving issues

Diagnose technical problems and guide customers through troubleshooting steps

Maintain thorough documentation of customer interactions and escalate complex issues as needed

Act as the voice of the customer, providing feedback for product improvements

Exhibit professionalism in all customer interactions, ensuring a positive experience

What is Required (Qualifications):

High school diploma or equivalent; additional certifications or relevant education is a plus

Proven experience in customer support or technical support is a plus

Strong verbal and written communication skills

Technical aptitude for troubleshooting basic issues

Ability to work efficiently in a fast-paced environment

How to Stand Out (Preferred Qualifications):

Experience using support software and ticketing systems

Additional certifications related to customer support or technical assistance

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