Job DescriptionAt Harvis, Inc. we work to support business owners, their managers and Human Resource departments of one giving them a trusted HR Partner.Harvis is not a temporary staffing agency. We partner with clients to help identify and hire the right employees.Our client, UnityLab Corp., located in Dushore, PA is searching for a Product Support Representative to join their growing team in a full-time position.As a Product Support Representative, you will connect with customers via phone to provide in-depth product support. You will resolve customer concerns raised during product installation and / or operation. Interested applicants should have:
- 3-5 years electromechanical (machine /appliance repair) experience.
- The ability to read and understand product manuals and guides.
- Excellent problem-solving skills.
- 3-5 years prior product / customer support experience.
- Excellent listening, verbal and written communication skills.
- The ability to understand the product manufacturing process.
*This position is a part of our in-office community and applicants must be available for work in the Dushore facility.*UnityLab Corp. specializes in manufacturing commercial appliances that work hard for small businesses and organizations. We put all our passion and design expertise into every product that carries our brand and are deeply committed to helping our customers use our products to their fullest potential.Check us out to learn more about our businesses! and !Apply Today! for immediate consideration.Experience and Skills
- High school diploma or GED, Bachelor's Degree in relevant field preferred.
- Electromechanical (machine / appliance repair technician) experience required.
- Ability to read and understand product manuals and guides.
- Excellent problem-solving skills.
- 3-5 years prior product / customer support experience.
- Excellent listening, verbal and written communication skills.
- Ability to understand the product manufacturing process.
- Highly organized.