Location: Phoenix,AZ, USA
Position Summary:
We are looking for a customer service oriented Technical Product Support Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the company's front line and you will solve basic to complex technical software and hardware problems for our software as well as third party software. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Key Responsibilities:
* Provide telephone support to end-users experiencing technical difficulties
* Troubleshoot, diagnose and resolve technical hardware and software issues remotely
* Research end-user questions
* Guide, with confidence and composure, end-users through corrective measures
* Identify and escalate support situations requiring urgent attention
* Track and route support requests via computerized ticketing system; thoroughly document resolutions
* Prepare activity reports
* Stay current with product upgrades, system information, and business updates
Additional Skills Needed:
* Excellent oral communication and organizational skills
* Determination to deliver superior customer service
* Ability to understand, troubleshoot and resolve technical issues
* Strong knowledge of Microsoft Office & Windows (Windows Operating Systems: XP, 7 & 10; Windows Remote Desktop application)
* Ability to communicate with diverse audiences
* Understanding of mid-high level technical concepts
Education/Experience Needed:
* AAS or BS - Computer Science, Computer Engineering Technology or similar field (equivalent background experience will be considered)
* Microsoft A+ or other computer certifications highly desired
* An understanding of automotive technology or medium/heavy-duty mechanics is a plus
* 2 years of IT or technical help desk and/or PC support experience highly preferred
We want to protect and inform our prospective candidates. Please be aware that Noregon conducts its recruitment and hiring process professionally and securely. Official offers of employment are extended exclusively by our authorized representatives through direct communication channels and will never be sent via social media platforms or informal communication methods.
If you receive any communication regarding a job offer from an unofficial source claiming to represent Noregon Systems, LLC, please report it to our Human Resources Department (...@noregon.com) immediately for verification. We appreciate your vigilance and look forward to potentially working with you!
* This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.