Location: Newport News,VA, USA
Synerfac is seeking a Production Administrator for our client in Newport News, VA. Our client is a leader in custom precision Sheetmetal manufacturing on the East Coast. The Production Administrator provides customer service to all of our customers, by phone and email, and is key in growing and maintaining customer relationships. This is a multiple task, deadline-based environment with a requirement for speed and accuracy, therefore flexibility is necessary to maintain multiple projects as well as re-evaluate and change priorities quickly and efficiently. Responsibilities: - Data Entry of all incoming customer orders. - Create Job Packets of all customer orders for production. - Create Bills of Materials from customer drawings. - Create physical and digital records for new items. - Produce and Update Excel spreadsheet reports. - Discuss discrepancies with supervisors and customers. - Answer customer inquiries -requires communicating with buyers, engineers, and production supervisors by phone and email. - Communicate with our engineers and supervisors by phone, email and in person. - Call customers to maintain relationships. - File physical and digital part drawings, purchase orders, etc. - Scan documents to server. - Print labels. - Answer phones, route phone calls, take messages. Job Requirements - 3+ years of Customer Service experience in a manufacturing environment - Ability to read and understand basic blueprints - Computer knowledge and skills, including proficiency in Microsoft Office applications, especially Excel, Outlook and Word with the ability to understand and maintain simple spreadsheets. Must be comfortable with computers. - Ability to type with speed and accuracy - touch typing & 10 key